Instruction Supervisor (Threshold Climbing & Fitness/PT) Safety Sensitive

Role Summary: The Instruction Supervisor at Threshold delivers an unmatched customer experience through education and instruction. The instructor provides this experience through a welcoming check-in process, guiding clients through either group or individual classes, and supporting each client in their climbing journey. The Supervisor of Climbing Wall Instruction will train a diverse group of people every day who want a practical and in some cases comprehensive training to reach their personal goals. The Supervisor of Climbing Wall Instruction will create lesson plans, classes, and other courses as it relates to further teaching and progressing clients through their climbing journey. A 20,000 sq. ft studio will be your main office. The climbing wall instructor cultivates supportive relationships by making themselves accessible and approachable, ensuring client proficiency and progress, while lifeguarding risk factors. The climbing wall instructor embodies Threshold Values at all times. 

Essential Job Duties: 

• Train new instructors on Threshold processes
• Audit instructors, and their classes
• Supervise and manage instructors in their daily job duties
• Create lesson plans, classes, and other courses
• Deliver instruction to individuals and/or groups, while adhering to Threshold instruction policies and procedures.
• Maintain and upkeep Threshold Instruction standards by updating policies and procedures
• Report maintenance issues promptly to the Operations Manager
• Perform regular safety checks of the climbing wall 
• Lead and motivate other instructors through training and regular communication on expectations
• Build and maintain a highly engaged member base.
• Connect and reconnect with clients to encourage continued class attendance and support growth. Promote Threshold memberships and services.
• Educate clients on correct technique while providing modifications as necessary for their climbing level and as appropriate for their success and capacity.
• Attend weekly and monthly meetings with management.
• Be a leader in this community. Live a lifestyle similar to the way you want Threshold clients to live theirs.
• Knowledgeable about and adherence to the Threshold instruction guidelines on verbal and physical, assists.
• Adhere to the Threshold instructor attendance policy which includes that fitness instructors are present at the studio 15-30 minutes prior and 15-30 minutes after their class instruction.
• Maintain the cleanliness of the gym: before, after, and in-between classes, including organization and storage of props, mats and other implements (including ropes, weights, and/or sandbags.)
• Comply with the Threshold Class Planning Protocol. All instruction preparation and planning must be done within the facility premises during the 15-30 minutes before or after class, or during a scheduled class planning session with the Supervisor.
• Minimum attendance of 2 permanent group or individual classes per week is required.
• Secure a substitute instructor when unable to instruct a scheduled class, remind substitute at least 24 hours in advance, and notify supervisor of change. Must be an employee or approved contractor.
• Understand and efficiently navigate MindBody (MBO) software to sign students in and process other front desk transactions.
• At all times, be respectful and compliant with corporate rules, policies, and procedures in addition to management direction, as stated in the Employee Handbook. 

Education, Skills, & Qualifications: 

• Previous customer service and sales experience required 
• 2 years of experience teaching in group and individual classes preferred.
• 2 years of climbing experience to understand movement, technique, and muscle groups used for the sport. 
• American Mountain Guide Association (AMGA) CWI certification 
• Climbing Wall Association Instructor certification 
• Current CPR/AED certification required (or a willingness to acquire such certification prior to instructing at Threshold) 
• A clear passion for health and fitness which inspires clientele  
• Excellent oral communication skills 
• Professionalism, reliability, and strong interpersonal skills 
• Ability to lead students in physical activity for a maximum 3.5 hours at a time 
• Ability to adapt and incorporate changes to the class sessions 
• Proficiency in computer applications 
• Extremely Detail-Oriented, dedicated, and committed to instructing best practices as it relates to climbing.

This job description and summary is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different tasks be performed. Threshold Climbing Gym(s) promotes and maintains a drug-free work environment. Threshold is an Equal Opportunity Employer.