Business System Analyst

Job Description:

As an Information Architect on our intranet team you will play an important role on our intranet transformation project. This role will focus on understanding colleague and business needs to design an intuitive, efficient, and scalable information architecture for our intranet.

You will be responsible for creating the navigation, taxonomy, and overall content structure that will enhance user experience and support organizational goals.

Responsibilities

• Collaborate with stakeholders to gather and analyze requirements.
• Design and develop the intranet’s information architecture, including navigation, site maps, and content taxonomy.
• Create wireframes and navigation models to guide intranet design and development teams.
• Ensure content is organized logically to improve findability and usability.
• Develop clear, consistent naming conventions and metadata schemas to describe content accurately.
• Work closely with content owners, UX designers, and developers to implement and refine the architecture.
• Conduct usability testing and incorporate feedback to optimize the intranet structure.
• Create and maintain comprehensive documentation of the information architecture.
• Communicate architecture decisions and benefits to stakeholders to support adoption and change management.
• Align intranet architecture with organizational standards and compliance requirements.
• Ensure information architecture works seamlessly across different devices and platforms.

Qualifications

• Proven experience as an Information Architect, preferably with intranet or enterprise content management projects.
• Strong understanding of information architecture principles, user-centered design, and content strategy.
• Proficiency in creating site maps, wireframes, navigation flows, and taxonomies.
• Experience with intranet & content management platforms, preferably SharePoint Online and Microsoft 365.
• Ability to analyze complex information and translate it into clear, user-friendly structures.
• Excellent communication and stakeholder management skills. Must be persuasive and present fact-based recommendations.
• Familiarity with usability testing methods and tools.
• Knowledge of accessibility standards and best practices.
• Bachelor’s degree in Information Science, Library Science, Human-Computer Interaction, or related field preferred.
• Experience working in global cross-functional teams and agile environments.