Medical Office Assistant

MEDICAL OFFICE CLERK

ESSENTIAL JOB FUNCTIONS

Duties include but not limited to:

• Serving as the initial point of contact for telephone inquiries regarding patients in the Emergency Department (ED) and forwarding appropriately.
• Providing customer service by telephone and in person regarding patient status and other questions from patients' families while visiting or calling the ED, and assisting patients and family members with contacting social services, chaplains, health benefits advisors, or patient administration personnel.
• Creating pre-admission charts and completing the process in the electronic reporting systems; correcting admission errors; and compiling ED patient charts, including Emergency Treatment Records (ETRs), dictations, and nursing notes, after patient discharge.
• Answering calls from patients recently discharged from the ED with questions regarding their treatment.
• Entering doctor's orders for lab and x-ray tests, retrieving lab data via the medical information system, and forwarding urgent lab reports to the staff physician.
• Working closely with the charge nurse regarding patient tracking, patient flow, and disposition plans; updating patient tracking and status board displays; and initiating, tracking, and forwarding telephone pages for on-call services and staff.
• Performing patient registration activities in coordination with the Triage Nurse, including Defense Enrollment Eligibility Reporting System (DEERS) verification, initiating and closing out the Emergency Treatment Record (ETR), updating patients' personal data in the electronic health system, and initiating and completing Third Party Payer (medical insurance) paperwork.
• Communicating directly with patients and family members regarding personal and confidential information, including medical conditions, and registering patients at the bedside when they are physically unable or medically unstable to register in the Triage/Registration area.
• Preparing and filing weekly and monthly reports, operating facsimile and photocopy equipment, and performing administrative follow-up and tracking of reference laboratory orders, results, and reports in Government systems.
• Attending and participating in training and meetings to maintain skills.

Work is primarily sedentary. Position is performed onsite at Naval Medical Center San Diego (NMCSD). The ED operates 24/7; the position requires availability for rotating shifts, including evenings, nights, weekends, and shifts up to 12 hours, as scheduled by the Government.

Minimum/General Experience:

• At least six (6) months of experience in a medical office setting.
• Must be a fully qualified typist with a minimum of 50 WPM.
• Requires general medical ethics, telephone etiquette, and excellent communication and customer service skills; general office administrative and clerical skills; the ability to communicate effectively both orally and in writing; and the ability to operate computerized programs to enter, modify, and retrieve information in electronic medical records.

Minimum Education/Certification: High School Diploma or General Educational Development (GED) equivalency. No certification required.

Additional Eligibility Requirements:

• Must be a U.S. citizen (no foreign passport holders).
• Must be able to pass a Tier 3 background investigation and a Childcare Background Check (CBC), including fingerprint cards for each state of residence.
• Must complete a health examination and immunization screening (to include TB, Hepatitis B, and varicella) on the required DHA Contracted Health Care Worker form prior to performance.

Position is contingent upon contract award.