Director of Community-Based Services

RESPONSIBLE TO:              Vice President of Operations and Performance Management

JOB SUMMARY:

Manages the overall operation of the agency's community-based programs, including Family Partnership & Health Insurance Navigation Programs. Ensures compliance with federal/state requirements and agency and program policies and procedures. Develops, implements, and monitors program standards to ensure quality service delivery.

JOB STATUS:      Full-Time Exempt

PRIMARY FUNCTIONS:

1. Supervises and manages community-based program staff in establishing and maintaining therapeutic structures and activities and compliance with governmental and agency policies and procedures.

1. Interprets agency philosophy, objectives, and program goals.

1. Monitors clinical and program management processes, as well as other functions vital to the program's optimal functioning.

1. Supervises program management to ensure conformance with and compliance with governmental regulations.

1. Oversees all programs and inter-agency clinical, fiscal, and program reports in accordance with established policies and procedures.

1. Responsible for communicating the needs and levels of functioning of the units to the Vice President of Operations and Performance Management.

1. Always ensures high-quality treatment.

1. Markets program to outside agencies and potential referral sources.

1. Becomes certified as a Health Insurance Navigator.

OTHER RESPONSIBILITIES:

Monitors staff performance, provides direct supervision, and ensures all staff evaluations within the work unit are completed promptly.

Responsible for developing a team and learning approach to program management.

Organizes and implements staff training activities.

Attends training to further professional development and represents the agency and program at selected interagency meetings.

Maintains good community relations and keeps executive staff informed of community issues that affect the unit's work.

Maintains open lines of communication between program staff and the executive team.

Supervises team members' follow-through on treatment planning.

Maintains community contacts to ensure program clients receive maximum benefit from community resources.

Responsible for accuracy of time records.

Participates in program planning and proposal development and writing.

Participates as a member of the program management team and other agency committees as requested.

WORKING CONDITIONS:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently must stand, sit, and walk; use hands; reach with hands and arms; and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The job requires proper diction and command of the English language.  Must be able to think independently and use good judgment under all circumstances.

Master's degree from an accredited college or university, preferably in the social sciences, and three years' experience working with families. Supervisory experience is strongly preferred. Required: verbal and written communication skills to carry out assigned tasks; cultural competence; and knowledge and skills in individual and group counseling. Must have a valid PA driver's license, reliable transportation, and Act 33/34 clearance.

This job reflects the assignment of essential and other responsibilities of this position; it does not prescribe or restrict the tasks that may be assigned.

Salary : $65,000 - $70,000