What are the responsibilities and job description for the People Operations Generalist position at Three Rivers Optical?
IDOC Labs – Three Rivers Optical has proudly served independent eye care practitioners since 1969. As a fully integrated optical lab, we combine cutting-edge digital technology with a deep understanding of our customers’ needs. Our commitment to innovation, quality, and personalized service sets us apart and drives everything we do.
We are seeking a hands-on People Operations Generalist to support day-to-day HR functions in a fast-paced manufacturing environment. This role serves as a trusted partner to employees and supervisors, with a strong focus on employee relations, compliance, and people support, while also contributing to recruiting, onboarding, training, and performance management.
This individual will play a key role in fostering a respectful, engaged, and high-performing workplace culture and will serve as a champion for building and sustaining a Great Place to Work environment across both lab and field teams.
Requirements:Employee Relations & People Support- Serve as the first point of contact for employee questions and workplace concerns
- Partner with supervisors to address performance, attendance, conduct, and conflict resolution
- Provide coaching to leaders on communication, people management, and policy application
- Support investigations and ensure consistent, fair, and well-documented outcomes
- Assist with disciplinary actions and terminations in compliance with policy and law
- Provide on-site HR support for hourly and salaried manufacturing employees
- Support remote operations for the Arizona lab location, including periodic travel (up to 20%)
- Partner with leadership to balance production needs with strong people practices
- Promote safety, engagement, and accountability on the production floor
- Support recruiting efforts including job postings, screening, and interview coordination
- Coordinate onboarding to ensure a positive new hire experience
- Maintain HRIS data accuracy and employee records
- Assist with benefits administration and employee inquiries
- Track and report HR metrics (turnover, attendance, hiring data)
- Support onboarding and ongoing training initiatives
- Identify development needs within the manufacturing environment
- Assist in coordinating leadership and compliance training
- Ensure compliance with federal, state, and local employment laws
- Support consistent policy administration
- Lead employee engagement initiatives, surveys, and recognition programs
- Participate in HR projects and continuous improvement efforts
- 5 years of HR Generalist or People Operations experience (manufacturing preferred)
- Strong background in employee relations and workforce support
- Bachelor’s degree required; PHR or SHRM-CP preferred
- Working knowledge of employment laws and HR best practices
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel up to 20% (overnight)
- People-first mindset with a strong team orientation
- High integrity and ability to build trusted relationships
- Sound judgment and discretion with confidential information
- Strong conflict resolution and problem-solving abilities
- Adaptable, resilient, and comfortable with change
- Collaborative, solution-oriented approach
- Highly organized with strong attention to detail
- Reliable, accountable, and deadline-driven
- Monday–Friday, typically 8:00 AM – 5:00 PM
- On-site in an optical lab/manufacturing setting
- Fast-paced, deadline-oriented environment