People Services Generalist LATAM

Job title: People Services Generalist Location: Bogotá, Colombia About the job Ready to push the limits of what's possible? Join Sanofi's Bogotá Hub and play a vital part in delivering exceptional employee experiences across Latin America. As People Services Generalist, you'll be the go-to person for employees and managers seeking HR support, managing our knowledge base, and driving continuous improvements. This role offers high visibility across the organization and the chance to make a real impact on how thousands of employees' experience Sanofi every day. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main Responsibilities: Handle employee and manager inquiries through our ticketing system, providing timely, high-quality responses on HR topics, benefits, and employee lifecycle processes Create, update, and translate knowledge articles to ensure employees across the region have access to accurate, easy-to-understand information Coordinate requests and redirect complex cases to specialized teams while ensuring seamless follow-up Identify and drive opportunities for process improvements and automation to enhance service delivery Monitor service quality and compliance, ensuring we meet our commitments to employees Support the testing and implementation of new system features and improvements Partner with People & Culture teams across Latin America to deliver best-in-class employee service About you Customer service focus: Proven experience in customer service roles or HRIS support roles. Technical skills: Proficiency in data management and Excel; familiarity with PowerBI is a plus. Basic understanding of AI tools and comfort working with data HR systems knowledge: Experience with or willingness to learn ServiceNow and Workday Languages: Spanish and English (B1-B2 level required); Advanced Portuguese is desired. Soft skills: Emotional maturity, ability to work autonomously, strong stakeholder management, openness to feedback, and eagerness to learn and grow Education: Undergraduate degree preferred. Why choose us? Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. You’ll be part of a truly diverse cross-cultural team and can have real business impact. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. Pursue Progress. Discover Extraordinary. Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities. If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! #LI-LAT #LI-Hybrid Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! Global Terms & Conditions and Data Privacy Statement We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.