What are the responsibilities and job description for the Transportation Dispatch Coordinator position at Three Rivers Community Action Inc?
Are you a people-focused leader who thrives in a fast-paced environment? Three Rivers Community Action is seeking an organized, dependable, and customer-focused Transportation Dispatch Coordinator to join our Transportation team. In this role, you’ll lead and support our Customer Service Specialists (dispatchers), help oversee daily dispatch operations, resolve customer and staff concerns, and ensure our team provides reliable transportation services throughout the communities we serve.
About the Role
As the Transportation Dispatch Coordinator, you’ll supervise, train, coach, and support Customer Service Specialists while helping coordinate the day-to-day operations of the dispatch center. You’ll play an important role in maintaining adequate staffing, improving processes, resolving concerns, and supporting a positive and effective team environment.
This position requires strong leadership, communication, and organizational skills, along with the ability to remain calm and make sound decisions when priorities change quickly. Availability during dispatch hours is essential and will be based on the needs of the department. This position also participates in the management on-call rotation.
This is a full-time position working 40 hours per week based in Plainview. Hours fall within 5:15 a.m. to 6:15 p.m., Monday through Friday, with rotating Saturday hours from 7:30 a.m. to 4:00 p.m.
What You'll Do
- Supervise, train, coach, and support Customer Service Specialists (dispatchers)
- Recruit and help select new dispatch staff and coordinate scheduling to maintain adequate coverage
- Lead daily dispatch operations and help resolve staffing, service, and customer concerns as they arise
- Develop and maintain procedures and provide ongoing training to support consistent dispatch operations
- Monitor dispatch center efficiency, including call volume, manifests, and service needs
- Complete required reports, timesheet approvals, and other key administrative responsibilities
- Respond to customer concerns and transportation emergencies using sound judgment and established procedures
- Build a positive, respectful team environment focused on excellent customer service and reliable transportation
What We're Looking For
- High school diploma or equivalent 3–5 years of experience managing or supervising employees
- Strong leadership, communication, and relationship-building skills
- Excellent organization and the ability to manage changing priorities in a fast-paced environment
- Strong problem-solving skills, sound judgment, and a commitment to outstanding customer service
- Strong computer skills, including proficiency with Microsoft software
- Availability based on dispatch needs and willingness to participate in the management on-call rotation
Compensation & Benefits
- Starting pay of $52,000-$60,320 per year, depending on qualifications and experience.
- Generous paid time off
- Comprehensive benefits package, including health insurance and retirement match
Why Three Rivers?
At Three Rivers Community Action, your work makes a difference every day. Our Transportation team helps connect people to jobs, education, healthcare, and other essential services throughout our communities. As the Transportation Dispatch Coordinator, you’ll have the opportunity to lead and support the team that keeps those connections moving. We offer meaningful work, supportive coworkers, opportunities for growth, and the chance to be part of an organization dedicated to strengthening communities and improving lives.
A full position description will be shared with candidates selected for in-person interviews. To request a copy of the full position description, please call 507-316-0610.
Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer
Salary : $52,000 - $60,320