Spa Coordinator

Three Creeks Luxury Spa, LLC is a high-end destination spa dedicated to exceptional guest care and a calm, restorative environment. We are seeking two Part-Time Spa Coordinators to join our front-of-house team. These individuals will play a central role in ensuring that every guest’s visit is seamless from arrival to departure, reflecting the signature warmth and polish of the Three Creeks experience.

Position Details

• Status: Part-Time (approximately 20 hours per week)
• Compensation: $15 per hour
• Location: Kingsport, Tennessee
• Available Shifts:
• Monday – Friday: 4:00 p.m. – 9:30 p.m.
• Saturday and Sunday: 8:30 a.m. – 9:30 p.m.

Duties and Responsibilities

• Greet guests upon arrival with warmth and professionalism, setting the tone for a refined, tranquil experience.
• Manage client check-ins and check-outs, ensuring seamless coordination with massage therapists, estheticians, and other service providers.
• Maintain the spa’s appointment schedule through the booking system, verifying accuracy of timing, service type, and staff assignments.
• Answer guest inquiries, offering detailed knowledge of services, packages, and promotions.
• Handle point-of-sale transactions with accuracy, including service payments, product purchases, and gift card sales.
• Keep the reception and retail areas organized, fully stocked, and visually aligned with the spa’s luxury aesthetic.
• Coordinate daily communication between front desk, treatment staff, and management to ensure smooth operations and guest flow.
• Monitor cleanliness and ambiance in common areas, promptly addressing any issues with lighting, scent, music, or refreshment displays.
• Assist with product inventory management, restocking retail supplies as needed.
• Uphold confidentiality, professionalism, and discretion regarding guest information and internal operations.
• Record and report any scheduling conflicts, equipment issues, or client feedback promptly to management.
• Contribute to maintaining a calm, elegant environment that reinforces the Three Creeks Luxury Spa brand and standard of excellence.

Qualifications

• Prior customer service or front-desk experience in a spa, salon, or hospitality setting is preferred but not required.
• Strong communication and multitasking skills with an ability to remain composed in a busy environment.
• Comfort using booking and point-of-sale systems (training provided).
• Reliable, polished, and professional demeanor consistent with a luxury service environment.
• Availability to work a flexible schedule that includes evenings and weekends.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 20 – 25 per week

Work Location: In person

Salary : $15