COORDINATOR - SPA (Part Time)

Overview

Under the direction of the Spa Manager this professional qualifies inquiries and develops new business from prospective corporations and guests. Manages all Butler and VIP guests and special requests. Manages all contractual agreements pertaining to spa appointments, spa food and beverage, special events, and special occasions. Effectively communicate to all departments the information necessary to successfully execute the group’s needs while maintaining a superior client relationship. Manages relationship with both customers and support departments on a daily basis.

Responsibilities

• Promote positive public relations and create an enjoyable atmosphere for all
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Organize group reservations, mapping, blocks, and billing
• Answer phones and book reservations
• Manage Butler and VIP Guest reservations
• Managers Book4Time bookings to ensure maximum revenue
• Keeps managers informed when we have large capacity days where we may need additional staffing
• Take care of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on-going training to all team members on responsible alcohol service and compliance
• Generate incremental revenue through upsell supports the sales effort in regards to both repeat and new groups.
• Research and solicit new business over the telephone, in person or through exhibits at trade shows, chamber events, etc and maintain effective communication with established clientele
• Visit all high end local business within target market
• Proactively pursue business and follow up on all leads, create a comprehensive sales kit
• Create and maintain database of leads and contacts
• Negotiate all sales contracts including plan, upsell and detail the program with the Guest including; verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
• Conduct professional site inspections with guests to view and tour space and property amenities
• Prepare and maintain corporate files, records, correspondence and reports to ensure compliance with established departmental policies and procedures
• Presence and active engagement at company events
• Greet guests at beginning of events and follow up to determine satisfaction at completion
• Act a liaison between guest and support departments to ensure complete guest satisfaction with-in all areas of the property
• Work with third party companies such as exposition and decor companies on client’s behalf to be sure client’s needs are met
• Maintain detailed files, records and accurate recording of information in regards to correspondence with clients as well as forecasting and consumption
• Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business
  
  

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent required, as well as a minimum of three (3) years’ experience in a corporate group sales environment. Bachelor’s degree preferred in Hotel or F&B Management. Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint with high level of Excel proficiency.

• Strong communication and interpersonal skills required to interface with clients, management and other departments
• Proven ability to provide courteous, friendly and efficient service and maintain composure and excellent guest relations under all circumstances
• Ability to take direction from multiple department Managers
• Creative public speaking skills to conduct on-site tour inspections and presentations to large groups of potential clients at trade shows as well as to conduct outside sales calls
• Tactful problem solving skills and ability to apply ingenuity and creativity
• Ability to establish and maintain short-term sales goals
• Ability to work flexible schedules, including nights, weekends and holidays is required
  
  

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must maintain strict confidentiality relative to financial data and casino policies.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
  
  

Knowledge Of

• State and local tax laws, gaming laws and banking regulations.
• Knowledge of currency reporting requirements.
• Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Principles of supervision, training, and performance evaluation;
• Pertinent federal, state, and local laws, codes, and regulations.
  
  

Ability To

• Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
• Communicate effectively with subordinates, coworkers, and management.
• Count and separate varying denominations of vouchers and currency.
• Perform basic mathematical functions.
• Motivate and direct the performance of subordinates.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Interpret and explain policies and procedures.
  
  

Additional Details

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

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