What are the responsibilities and job description for the Customer Service Representative position at Thread True?
Operational DutiesComplete checklists and logs in a timely manner.Attend monthly meetings or other scheduled meetings.Follow up on past due members to update payment information or collect late dues and down payments.Perform opening and closing procedures for the front desk, as assigned.Assist with inventory or product pricing, as needed.Maintain all supplies and cleaning equipment in good condition in designated storage areas. Customer Service DutiesWarmly greet members and guests as they enter and leave the studio.Respond professionally to requests and inquiries from guests, members, and staff.Assist the coaching staff with class set up, lighting, music volume, and studio technology.Answer incoming calls in a professional manner and transfer phone calls promptly to the right individuals.Check in members, verify membership, and assist with signing up members for classes.Educate members on required equipment, loaning and returning rentals.