What are the responsibilities and job description for the Appointment Setter Specialist position at ThrasherGroup?
At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.
Pay Range: Starting at $21/hour
Job Description: Your Impact
Are you energized by driving results and making every interaction count? As an Appointment Setter, you'll be the connection point between our customers and our experts, elevating customer experiences while keeping our field representatives' schedules running with precision.
Job Duties: How You Win Everyday
- Drive results by handling inbound and outbound calls that turn leads into scheduled appointments.
- Own the schedule by coordinating and managing field representatives' calendars for maximum efficiency, minimal conflicts, and on-time appointments.
- Exceed the standard by hitting and surpassing goals for lead conversion, appointment retention, and customer satisfaction.
- Build trust by communicating clearly and personally with customers.
- Team up for success by collaborating with fellow coordinators and field reps to deliver a seamless, high-quality experience.
Qualifications: What You Offer
- Must be at least 18
- Minimum of 1-2 years of customer service experience, scheduling or coordination responsibilities preferred
- A history of reliable and consistent job longevity
- Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
Benefits: What We Offer
- Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
Thrasher Group and their affiliates are an Equal Opportunity Employer.
Salary : $21
