What are the responsibilities and job description for the Used Auto Dealership Debt Collector position at Thousand Oaks Toyota?
Description
Full-Time Debt Collector
Used Auto Dealership
We are a growing used auto dealership seeking a full-time Debt Collector to join our team. This role is responsible for managing customer accounts, processing payments, and collecting delinquent debt while maintaining a professional and respectful approach with consumers.
Key Responsibilities
Debt Collection Activities
- Initiate contact with customers via phone calls, emails, text messages, and written correspondence to collect payments
- Perform ordinary installment payment billing activities, including:
- Sending monthly statements
- Issuing payment coupons and reminders
- Manage delinquent accounts through:
- Collection calls and letters
- Coordinating and directing vehicle repossessions when necessary
- Maintain accurate records of all collection activity in compliance with applicable laws and company policies
Payment Processing
- Accept and process consumer payments
- Handle routine monthly payments accurately and efficiently
- Post payments and update account records in dealership systems
Requirements
Required Skills & Qualifications
- Ability to work well under pressure in a fast-paced environment
- Exceptional verbal and written communication skills
- Strong self-motivation and time management skills
- Positive, professional attitude in the workplace
- Computer literacy, including basic data entry and email communication
- Prior collections or auto finance experience is a plus (but not required)
Compensation & Benefits
- Competitive pay (based on experience)
- Full-time