Client Services Associate

Who We Are

Thoroughbred Financial Services, LLC (TFS) is an independent, full-service financial consulting firm based in Brentwood, Tennessee, with satellite offices in Columbia, Tennessee; Jackson, Tennessee; and Knoxville, Tennessee. TFS, as a licensed Broker/Dealer and Registered Investment Adviser, offers planning and investment services to a select clientele of successful businesses and professionals.

TFS is registered as a Broker/Dealer in 30 states and has a primary marketing area that includes Tennessee, Alabama, Georgia, Indiana, Kentucky, and Mississippi. Forty-three registered representatives are licensed through TFS, 28 of whom are also registered through TFS as investment adviser representatives. The firm has a total staff of approximately 55 people.

Role and Responsibilities

The Client Service Associate provides administrative and operational support to financial advisors and helps manage the day-to-day activities of their practice. This role requires a client-focused, highly organized individual who can manage multiple priorities, work independently, and support the financial planning process from onboarding through ongoing service.

• Support client onboarding, including account opening, asset transfers, compliance documentation, and required approvals
• Serve as a primary point of contact for client service requests and ongoing account maintenance
• Prepare and draft client correspondence on behalf of advisors
• Maintaining accurate client records across CRM systems and electronic and physical files
• Answer incoming calls, respond to routine inquiries, and route communications appropriately
• Assist in preparing client review materials, investment updates, and presentations
• Coordinate follow-ups and ensure timely completion of client and advisor requests

Qualifications and Education Requirements

The ideal candidate would hold a bachelor's degree in finance, accounting or similar. Additionally, the candidate would have 3 years’ experience in financial services sales support.

Preferred Skills

The applicant must have strong proficiency in Microsoft Office and experience with CRM systems such as Redtail (or similar), along with the ability to quickly learn new software.

The ideal candidate will be highly detail-oriented, organized, and possess strong communication skills. They should be comfortable working in a self-directed environment, capable of establishing effective processes, and able to manage responsibilities with consistency and accuracy.

Success in this role requires patience, follow-through, and a high level of personal accountability, along with the ability to work both independently and collaboratively as needed.

This role is evolving within the organization and will continue to develop over time, requiring a candidate who is adaptable and able to navigate a position where processes and workflows may be refined as the role matures.

Additional Notes

No phone calls please.

Job Type: Full-time

Pay: $70,000.00 - $115,000.00 per year including bonuses, depending on prior experience and performance. Pay is comprised of a base salary (starting at $70k and depending on experience) with potential company bonus as well as advisor-paid bonuses.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Schedule:

• Monday to Friday

Experience:

• Financial Services sales support: 3 years (Required)

Ability to Commute:

• Brentwood, TN 37027 (Required)
• Work Location: In person