What are the responsibilities and job description for the People Operations Specialist position at Thorne?
Department: Human Resources
Location: Summerville, SC
Description
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The People Operations Specialist provides operational support for payroll, benefits, and human resources functions by coordinating employee onboarding, benefits administration, payroll support, policy and job description management, compliance, and HR records administration. This position maintains accurate employee data, supports audits and reporting, ensures regulatory compliance, and delivers exceptional internal customer service while safeguarding confidential information and supporting key HR initiatives.
Responsibilities
THORNE IS AN EQUAL OPPORTUNITY EMPLOYER
Location: Summerville, SC
Description
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The People Operations Specialist provides operational support for payroll, benefits, and human resources functions by coordinating employee onboarding, benefits administration, payroll support, policy and job description management, compliance, and HR records administration. This position maintains accurate employee data, supports audits and reporting, ensures regulatory compliance, and delivers exceptional internal customer service while safeguarding confidential information and supporting key HR initiatives.
Responsibilities
- Partner with and support the Director of Payroll & Benefits on day-to-day People Operations initiatives.
- Assist with HR, payroll, and benefits audits while helping maintain accurate and compliant records.
- Coordinate the job description process, including creating new job descriptions, managing updates, and facilitating required two-year reviews.
- Update and maintain organizational charts to reflect our evolving teams and structure.
- Review and validate employee time records to help ensure payroll accuracy.
- Support internal and external audit requests by gathering and providing required documentation.
- Reconcile monthly benefit invoices and work with vendors to resolve billing discrepancies.
- Serve as backup support for payroll processing.
- Present Benefits and ADP information during New Employee Orientation to help new team members get off to a great start.
- Enter new hire information into ADP and manage E-Verify and I-9 documentation.
- Maintain the highest level of confidentiality when handling payroll, benefits, and employee information.
- Serve as backup support for Birthday & Anniversary announcements and the Employee Spotlights program.
- Ensure every employee has a current, signed job description maintained in their personnel file.
- File new hire documentation and maintain HR files in accordance with record retention requirements.
- Coordinate the policy management process, including creating new policies, managing updates, and facilitating required two-year policy reviews.
- Scan and upload employee training certifications to maintain accurate training records.
- Maintain employer and employee data within Lattice.
- Prepare employee merit increase and bonus letters in partnership with HR leadership.
- Respond to requests for employee records, including payroll, timesheets, medical files, and training documentation, while ensuring appropriate confidentiality and compliance.
- Serve as backup support for new hire onboarding by assisting with offer letters, monitoring background checks, drug screens, post-offer employment physicals, and new hire paperwork.
- Stay current on Thorne Research's policies, procedures, and People Operations best practices.
- Foster a welcoming, approachable, and service-oriented experience for employees while maintaining professionalism and discretion at all times.
- Bachelor’s degree required, preferably in business or human resources.
- A minimum of four years of working experience in human resources or office management.
- Strong Microsoft office skills (i.e.: Word, Excel, PowerPoint, Outlook)
- 4 years’ experience generating formulas, pivot tables, and charts in Excel required.
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
THORNE IS AN EQUAL OPPORTUNITY EMPLOYER