What are the responsibilities and job description for the IT SUPPORT TECHNICIAN I position at Thorne Research Inc?
At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. As a Thorne Inventory Management Lead, you’ll be joining a team of more than 650 passionate individuals committed to our cause of providing superior health solutions.
POSITION SUMMARY: The IT Support Technician I is responsible for providing first level contact and issue resolution for all users with hardware, software and application problems.
FLSA STATUS: NON-EXEMPT
RESPONSIBILITIES – Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.
- Utilize technical skills to provide assistance to internal customers in resolving problems that cover a multitude of technical disciplines.
- Monitor, prioritize, and respond to help requests received through the Company’s trouble ticket process.
- Manage PC setup and deployment using standard hardware, images, and software.
- Maintain accurate inventory using the Company’s IT-related asset management process.
- Promote an accountable, innovative, and results-oriented culture promoting openness, teamwork, mutual trust, and respect.
- Seek formal and informal performance assessments of self, including performance versus expectations and goals, behaviors, and leadership potential.
- Actively participate in required training and development programs and electives as suits one’s needs, and support colleagues, trainers, and management as appropriate with these efforts.
- Promote the Company’s Mission and Values, including an accountable, innovative, and results-oriented culture that promotes customer service, openness, teamwork, mutual trust, and respect.
- Performs other duties as may be assigned.
What You Need:
- Experience and/or Education: High School diploma or equivalent a. 1 years providing support in a technical environment preferred.
- Computer and Technical Skills: Able to use the equipment and software required to accomplish the responsibilities of the position.
- Excellent understanding of computers (both hardware and software)
- Strong documentation skills
- Demonstrated willingness to learn and apply new technology.
- Ability to deal effectively with people in a wide variety of situations.
- Self-starter and independent
- Team oriented and results driven.
- Strong analytical skills with demonstrated problem solving ability.
- Develop and deliver on assigned objectives within requested timeframes.
- Possess good interpersonal skills.
- Engage others in a positive manner.
- Possess strong attention to detail.
- Possess strong verbal and communication skills.
- Raise issues and concerns promptly.
- Document and present work in a clear and concise manner.
PHYSICAL DEMANDS – Being able to meet the Physical Demands of the job is an essential duty of the job.
- Must be able to work in a stationary position as well as move about unassisted. Must be able to hear and converse with supervisors and other employees. Must be able to work in a moderate noise level environment.
What We Offer:
At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:
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A little bit more about us:
We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Thorne owns every step of its business, from R&D to product delivery and customer service. Currently, we are:
If you want to make a difference in the lives of others consider becoming part of the Thorne team. Must be able to safely work with ingredients and products that are derived from possibly allergenic sources including, but not limited to, nuts, soy, dairy, fish, and shellfish. THORNE IS AN EQUAL OPPORTUNITY EMPLOYER |
