What are the responsibilities and job description for the Coordinator position at Thoreau Facility Services, LLC?
About Thoreau:
At Thoreau, we pride ourselves on providing exceptional client service and support, even during the most critical times. Join our team and be a part of a dynamic and responsive organization dedicated to excellence.
Position Overview:
We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.
Key Responsibilities:
Client Support:
- Provide immediate assistance to clients.
- Handle urgent client service requests and ensure prompt resolution of emergencies.
- Facilitate effective communication between clients and the Thoreau team during critical situations.
Client Relationship Management:
- Maintain and nurture client relationships, ensuring high levels of customer satisfaction.
- Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.
Workload Coordination:
- Ensure seamless coordination between clients and field technicians.
- Draft and submit accurate quotes for services requests.
- Assess and dispatch skilled technicians or subcontractors.
- Provide detailed status updates to keep clients informed.
- Administrative Duties:
- Create and manage reports, tracking unique bookings, system errors, and other relevant data.
- Ensure adherence to client procedural requirements.
- Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.
- Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.
- Source and manage vendor relationships.
- Other Responsibilities:
- Perform additional duties as assigned to support the team and clients.
Qualifications:
- Strong customer service and communication skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks.
- Ability to thrive in a high-pressure, deadline-driven environment.
- Proficiency in computer applications and data management systems.
Industry
- Facilities Services
Employment Type
Full-time
Benefits:
- 401(k)
- Health/Vision/Dental Insurance
- Life Insurance
- Paid time off
Salary : $45,000 - $50,000