Manufacturing Operations Technical Support Specialist

Job Title: Contractor – Manufacturing Operations Technical Support Specialist

Department: Global Print Prop Strategy & Ops

Location: Eagan, MN – In Person (Manufacturing Facility)

Position Type: Contract

Core Hours: 8‑hour shift scheduled between 6:30 AM CST and 6:00 PM CST. Non‑core hour support may be required on an ad hoc basis to support plant downtime, production events, or critical incidents.

Role Summary

The Manufacturing Systems & Technical Support Specialist (Contract) is a hands‑on, technical role providing onsite support for print manufacturing operations. This role works closely with onsite technical support, plant operations, and enterprise IT partners to support day‑to‑day manufacturing technology needs.

The contractor will focus heavily on computer and printer break/fix support, endpoint support, and manufacturing‑critical troubleshooting, ensuring production continuity, fast response times, and a strong onsite customer experience.

Key Responsibilities

Manufacturing & Plant Technology Support (Primary Focus)

• Provide onsite, in‑person technical support for manufacturing users and plant‑floor technology.

• Perform printer troubleshooting and break/fix support, including:

• Diagnosing print quality issues, jams, and connectivity problems

• Supporting industrial, enterprise, and label printers

• Toner & drum replacement

• Support and maintain print‑related peripherals and production‑adjacent devices.

• Respond quickly to production‑impacting incidents, prioritizing plant uptime and operational continuity.

• Support plant network connectivity (wired, wireless, segmented networks) to ensure reliable access for production systems and visiting users.

Desktop, Endpoint & Mobility Support

• Deliver hands‑on desktop and laptop support for Windows environments (and macOS where applicable).

• Perform software installs, updates, and troubleshooting, including manufacturing and enterprise applications.

• Support Windows updates, BitLocker issues, encryption recovery, and endpoint security troubleshooting.

• Provide iPhone and mobile device setup, configuration, and troubleshooting in alignment with enterprise mobility standards.

• Support peripherals including monitors, docks, scanners, keyboards, and badge readers.

• Provide limited remote support when appropriate, while prioritizing onsite resolution.

Service Management & Incident Response

• Monitor the Helpdesk / Service Center ticketing system and respond to requests and incidents in a timely, professional manner.

• Own issues through resolution, coordinating with enterprise IT teams and vendors as needed.

• Accurately document incidents, fixes, and follow‑up actions to support knowledge sharing and trend analysis.

• Track desktop, printer, and device inventory and maintain supporting records.

Projects & Continuous Improvement

• Support site‑based projects related to hardware refreshes, printer initiatives, software deployments, and technology improvements.

• Assist with execution of technology changes that support manufacturing efficiency and reliability.

• Contribute to process improvements and AI‑enabled support initiatives where applicable.

Qualifications (Required)

• Hands‑on experience providing desktop and onsite technical support in an enterprise or manufacturing environment.

• Proven experience with printer troubleshooting, break/fix support, and hardware replacement.

• Strong understanding of Windows operating systems, endpoint security, and networking fundamentals.

• Experience supporting mobile devices and end‑user hardware.

• Ability to work independently, manage multiple priorities, and respond calmly during production‑impacting events.

• Strong communication skills and a customer‑focused mindset.

• Ability to safely lift, carry, and move equipment weighing up to 50 lbs without assistance.

Safety, Compliance & Operations

• Work safely in a manufacturing environment, including large equipment and production machinery.

• Wear required personal protective equipment (PPE), including safety shoes, when supporting print operations.

• Participate in safety events, drills, and required training.

• Demonstrate familiarity with evacuation routes, emergency procedures, and site safety standards.

Preferred Qualifications

• Experience supporting technology in a manufacturing or production environment.

• Familiarity with print manufacturing workflows and production‑adjacent systems.

• Experience working with enterprise IT service management tools (e.g., ticketing systems), including ServiceNow.

• Exposure to process automation, reporting tools, or AI‑enabled support initiatives.

Key Success Factors

• Plant Reliability: Quickly resolves issues that impact manufacturing operations and printing.

• Hands‑On Execution: Comfortable performing physical troubleshooting, swaps, installs, and break/fix work.

• Customer Focus: Provides responsive, professional support to plant employees and onsite visitors.

• Safety First: Consistently follows safety protocols in a manufacturing environment.

• Collaboration: Works effectively with onsite technical support, plant operations, and enterprise IT partners.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The pay rate that the employer in good faith reasonably expects to pay for this position is $22.55-27.55hr USD.

This posting is for an existing vacancy.

Our optional benefits include medical, dental, vision and retirement benefits.

Applications will be accepted on an ongoing basis.

Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $23 - $28