Parts Counter Clerk

Job Title: Parts Counter Clerk

Thompsons Auto Group

Thompsons Auto Group is committed to providing outstanding customer experiences, supporting the community, and fostering a positive workplace aligned with our core values: integrity, a servant’s attitude, accountability, continuous improvement, teamwork, and fun.

Position Summary

The Parts Counter Clerk is responsible for assisting customers and service technicians with parts orders, managing inventory, and maintaining the presentation and organization of the parts department. This role ensures timely, efficient, and friendly service, helping the parts department meet and exceed customer and service goals.

Reports To

Parts Manager

Key Responsibilities

Customer and Technician Support

• Order Fulfillment: Promptly take and fill orders for service technicians, helping them determine necessary parts and accessories for each job.
• Customer Interaction: Greet customers politely, assess their parts needs, and suggest additional products that may enhance their purchase.
• Inventory Knowledge: Acquire thorough knowledge of parts history, merchandise, and automotive services to recommend parts effectively.
• Cost Information: Provide accurate parts cost information to technicians and customers as needed.
• Follow-Up Communication: Inform customers and technicians of any delays, back orders, or special orders received.

Inventory Management

• Record-Keeping: Keep the inventory control system and parts catalog up to date.
• Physical Inventory: Conduct periodic inventory checks and maintain records to ensure accurate stock levels.
• Receiving and Processing Deliveries: Verify merchandise against purchase invoices upon delivery, record it into the inventory system, and prepare it for presentation.
• Display Maintenance: Ensure parts displays are clean, organized, fully stocked, and visually appealing.

Sales and Cash Handling

• Sales Transactions: Handle cash and credit card transactions accurately, maintaining precision in all register activities.
• Promotions: Keep customer mailing lists updated, highlight new merchandise, and inform customers of specials and promotions.
• Phone Sales: Conduct telephone transactions courteously and inform customers and staff of any new items, promotions, and special deals.

Qualifications

• Education & Experience:
  • High school diploma or equivalent required.
  • Familiarity with parts inventory systems and automotive parts knowledge is preferred.
• Skills & Competencies:
  • Strong customer service and communication skills.
  • Attention to detail and ability to meet the company’s quality standards.
  • Professional appearance and attitude.
  • Ability to manage multiple customers and requests efficiently.
• Physical Requirements:
  • Regular sitting, standing, walking, and climbing stairs.
  • Regular bending, twisting, and lifting (up to 50 lbs).
  • Reaching and overhead lifting regularly.
  • Frequent hand/finger movements and grasping.

Expectations and Core Values

The Parts Counter Clerk is expected to uphold Thompsons Auto Group's commitment to integrity, accountability, and customer satisfaction. They will participate in regular team meetings, meet performance goals, and follow work rules and confidentiality agreements.

What We Offer

• Compensation: Competitive hourly rate.
• Benefits: Health insurance, 401(k), paid time off, and more.
• Culture: A supportive, team-oriented environment dedicated to community and personal growth.

Salary : $18 - $25