FI MGR

Thompsons Auto Group
At Thompsons Auto Group, we are committed to providing the best customer experience, supporting our
community, fostering a great workplace, and encouraging teamwork. Our core values—integrity, a servant’s
attitude, accountability, continuous improvement, teamwork, and fun—are central to everything we do.
 

Position Summary
The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize
profitability while ensuring an exceptional customer experience. This position requires building strong
relationships with lenders and customers, processing finance/insurance documents, and driving additional
revenue through protection products and financing packages.

Core Responsibilities

Customer-Focused Sales & Product Presentation
 Offer financing options, service contracts, extended warranties, and other aftermarket products to
customers.
 Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent
and professional manner.
 Convert cash transactions to financed deals when appropriate to maximize revenue.
 Create a memorable vehicle delivery process to build customer loyalty.

Finance & Compliance Management
 Build and maintain relationships with multiple lenders, securing competitive financing programs for
customers.
 Prepare and submit loan applications accurately and promptly to finance sources.
 Ensure compliance with all federal, state, and local regulations governing vehicle financing and
insurance, such as TILA and FCRA.
 Review and verify that all sales documents are accurate, including lien, tax, and title information.
 Maintain and organize insurance and finance files for timely processing.

Operational Excellence & Collaboration
 Monitor finance penetration rates and generate detailed monthly and annual performance reports.
 Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.
 Attend manager meetings to coordinate strategies and discuss progress with other departments.
 Train and mentor a designated employee to perform F&I duties during your absence.

Customer Satisfaction & Conflict Resolution
 Provide clear explanations of dealership and manufacturer service policies to customers.
 Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.
 Maintain a positive, cooperative relationship with the sales, service, and accounting departments to
ensure smooth transactions.
 Develop follow-up systems to maintain customer relationships and promote future business.

Qualifications
 

Education & Experience
 Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in

F&I or automotive sales.
 Proven experience in selling F&I products or the ability to learn quickly and efficiently.

Licenses & Certifications
 Valid Driver’s License.
 Valid State Insurance License (or ability to obtain).
 

Skills & Competencies
 Excellent interpersonal and communication skills with the ability to engage customers and lenders
effectively.
 Strong knowledge of financing products, lender guidelines, and state regulations.
 Detail-oriented with strong organizational and problem-solving abilities.
 Ability to work independently and as part of a team.
 Proficiency in dealership management systems and CRM software.
 

Physical Requirements
 Environment: Work primarily indoors in air-conditioned offices.
 Sitting/Standing: Regular sitting with some standing and walking throughout the day.
 Lifting: Occasionally lift up to 25 lbs.
 Repetitive Movement: Regular use of hands for computer work and paperwork.
 Mobility: Occasionally bend, twist, stoop, and climb stairs.
 Visual Acuity: Ability to read and analyze financial documents and customer applications.

Salary : $75,000 - $150,000