Technical Training Instructor

The Training Instructor develops and conducts training programs to train employees and occasionally customers of Thompson Tractor on the repair, installation, maintenance, programming, troubleshooting, diagnostics tooling, proper processes, proper methods and operations of machinery and equipment. The position requires continuous learning in order to maintain an expert level of knowledge on various systems, models, and machines.

Travel Requirements

Moderate overnight travel within the Thompson territory will be required.  Instructors are also required to attend multi-day out of territory factory led training classes and events each year in order to stay up to date on systems and equipment.

Essential Responsibilities & Expectations

• Develop and deliver service training courses
• Design, build, and maintain appropriate training aids and materials
• Conduct hands-on lab exercises in conjunction with class sessions
• Schedule instructor led courses and coordinate classroom availability
• Administer knowledge and skills assessments and certify mechanics
• Work with division supervisors and managers to address training needs
• Participate in or conduct monthly branch service meetings
• Stay up to date on products and systems
• Maintain a strong professional image
• Other duties assigned by management

Qualifications

Education

High school diploma or the equivalent is required. Technical education is highly preferred.

Experience

Must have experience working as a service technician. Experience using Microsoft 365 and basic typing skills are required for this position. 

Skills and Competencies

Telephone, verbal, and written communication skills

Microsoft Office 365

Strong Technical / Equipment Repair Skills

Job Training

• Microsoft Office 365
• Product updates and new product introductions
• OSHA & MSHA required training
• Caterpillar instructor accreditation program
• Vendor technical sites (Infocast, Liftnet, SIMSi, etc.)
• Compliance training

Safety Summary

Working Conditions
Work is normally performed in a classroom, service department shop office, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Standing for long periods
• Lifting items up to 50 lbs.
• Climbing on ladders
• Climbing on equipment
• Crawling under equipment
• Driving

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment
• Road hazards from driving day or night.

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.