What are the responsibilities and job description for the Collection Representative position at Thompson Tractor Company, Inc.?
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
- Assist with incoming calls in the collections area
- Collect payment on past-due invoices
- Take and deliver messages to Credit Department personnel
- Process customer credit card payments
- Assist customers with account issues
- Travel to customer office when needed to discuss account issues
- Travel to Regional Meetings as needed to build internal customer relationships
- Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors)
- Other duties assigned by Management