What are the responsibilities and job description for the Maintenance Manager position at Thompson Thrift?
Maintenance Manager – The Liliana in Pooler, Georgia
The Maintenance Manager leads maintenance operations for a multifamily community, ensuring the property is well-maintained, safe, and operating in alignment with Thompson Thrift's quality and service standards.
Why Thompson Thrift?
Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We're committed to building exceptional places — and developing the people who make them possible.
At Thompson Thrift, you'll find:
- Values-Driven Culture — Excellence, Service, and Leadership guide everything we do
- Career Growth — Training, mentorship, and long-term development opportunities
- Work-Life Support — Competitive benefits, flexibility, and wellness programs
- Real Impact — Hands-on involvement in industry-leading multifamily projects
Your Role as a Maintenance Manager
As a Service Manager, you will oversee all maintenance operations for an assigned community, leading a team of service professionals and ensuring the property's physical assets are maintained to the highest standards. This role plays a critical part in resident satisfaction, operational efficiency, and long-term asset performance.
You will collaborate closely with community management, vendors, and internal partners to deliver responsive service, preventive maintenance, and effective capital planning.
Key Responsibilities
- Lead, train, and supervise the maintenance team to ensure high-quality workmanship and timely completion of tasks
- Oversee daily maintenance operations, including repairs, preventive maintenance, and apartment make-readies
- Develop and manage maintenance schedules and workflows to support operational efficiency
- Manage the maintenance budget, track expenses, and support planning for capital improvements
- Partner with community management to ensure resident service requests are addressed promptly and professionally
- Ensure compliance with safety standards, environmental regulations, and company policies
- Conduct regular property inspections to identify maintenance needs and risk areas
- Manage relationships with vendors and contractors, including bid reviews and work oversight
- Support emergency response procedures and ensure maintenance coverage for urgent issues
- Maintain accurate records, inventories, and documentation related to maintenance activities
Our Ideal Candidate for this Role
Education
- High school diploma or GED required; equivalent experience considered
Certifications
- EPA certification required
- Certified Pool Operator (CPO) certification required
- HVAC certification preferred
Experience & Requirements
- Minimum of 4 years of experience in apartment or property maintenance
- At least 2 years of experience in a supervisory or lead maintenance role preferred
- Experience with Class A, new construction, or luxury multifamily communities preferred
- Availability for on-call emergencies and proactive approach to problem solving.
- A valid driver's license and reliable vehicle is required for this role for the purpose of on-call emergencies.
- Must be willing to perform additional duties such as snow removal, unit touch up cleans and upkeep of amenity areas.
Skills & Attributes
- Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems
- Proven leadership skills with the ability to motivate, train, and manage teams
- Experience managing maintenance budgets and vendor relationships
- Strong problem-solving and organizational skills
- Excellent communication and customer service abilities
- Detail-oriented with a proactive approach to maintenance planning
Why This Role Matters
The Maintenance Manager plays a vital role in protecting Thompson Thrift's assets and enhancing the resident experience. By leading effective maintenance operations and supporting strong team performance, this role directly contributes to community satisfaction, operational excellence, and long-term property value.