Operations & Fullfillment Coordinator

Job Summary

The Operations & Fulfillment Coordinator provides comprehensive administrative support while also executing fulfillment activities including warehouse receiving, pick, pack and shipment of customer orders. This role is highly process-driven, detail-oriented and plays a critical role in the oversight of the AED program and accurate customer order fulfillment. The ideal candidate will possess strong administrative capabilities, exceptional data accuracy, and the ability to problem-solve and collaborate effectively in a fast-paced, cross-functional environment.

Supervisory Responsibilities

• None
  
  

Essential Job Functions

• Modify, track, and process related documentation tied to the AED program.
• Perform high-volume, highly accurate data entry across multiple systems.
• Maintain detailed and organized records to support billing inquiries, audits, and operational tracking.
• Assist with audits related to pricing, inventory, and operational processes.
• Compile data and prepare responses to internal teams and external customers.
• Monitor inventory levels and maintain accurate inventory records in conjunction with performing physical inventory on a quarterly basis.
• Prepare shipping documentation and execute fulfillment transactions in collaboration with the eCommerce and National Account teams.
• Support Purchasing operations through completion of miscellaneous tasks, including data entry, order follow-up, and cross-functional coordination as needed.
• Performs other related duties as assigned.
  
  

Experience & Qualifications

• 3 years of experience in administrative support, logistics, order fulfillment and/or office coordination roles.
• Experience with inventory systems, shipping processes, and/or supply chain operations preferred.
• Skilled in Microsoft Office (Excel, Word, Outlook, PowerPoint) with the ability to quickly learn and navigate internal systems.
• Demonstrated ability to manage multiple priorities, organize information, and execute administrative tasks with efficiency and professionalism.
• Follows established procedures while proactively identifying opportunities for process improvement and operational efficiency.
• Maintains a high level of accuracy in documentation, reporting, and data entry with minimal errors
• Works effectively with team members and cross-functional partners; communicates clearly both written and verbally and contributes to a positive team environment.
  
  

Physical Requirements

• Prolonged periods of sitting, standing, walking, talking, attending in-person and virtual online meetings, and working on a computer.
• Ability to reach, lift, carry, push and pull materials up to 25 pounds on a regular basis.
• Frequent use of hands and fingers to handle, sort, package and process orders and operate a computer as well as other office equipment (printer, phone, copier, etc…)
• Ability to work in an office and warehouse environment, which may include exposure to varying temperatures, noise levels and active work areas.
• Ability to maintain focus and accuracy in a fast-paced environment with frequent interruptions.
  
  

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.