Front Office Host (Full-Time) | Thompson Palm Springs

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Thompson Palm Springs has quickly become the desert’s most exciting lifestyle hotel tailored to influential locals, sophisticated globetrotters, VIP gatherings and social events. Situated at the heart of the city’s iconic Palm Canyon Drive, the hotel includes 168 bungalow-inspired guest rooms and suites coupled with our 8,000 square feet of indoor meeting space, plus unique outdoor venues. Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place where careers are made and talent opens doors to exciting opportunities in the hospitality industry worldwide. Discover your place to shine in our warm, respectful, and inclusive culture.

As a Front Office Host, you are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson as a Front Office Host.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is a nonexempt (hourly) role. The budgeted rate for this role is $22.00. This is the hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual hourly rates will be based on a number of factors including experience, and education.

Qualifications

• Must be at least 21 years of age (required by California law to handle alcoholic beverages)

• Full availability, including possible overnights, weekends, and holidays

• Strong customer service skills with a genuine passion for hospitality

• Strong communication skills and a natural ability to connect with guests and team members.

• Ability to multitask and remain calm in a fast‑paced, high‑energy environment

• Tech‑savvy and quick to learn property management systems

• Professional appearance and demeanor

• A strong communicator with excellent problem‑solving skills

• Reliable, punctual, and committed to teamwork

• Previous hotel or customer service experience preferred, but not required

• Ability to stand for extended periods

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.