What are the responsibilities and job description for the Field Service Supervisor position at Thompson Machinery?
Field Service Supervisor
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Field Service Supervisor positionis responsible formanaging all skilled service mechanics/technicians andsupport staff at the designated location. Assigns work & directs staff to ensure that safe,appropriateand efficient repairs are performed. Interacts with customers and other supervisorsregardingservice progress.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assigns work within company facilities and at remote field locations, helping technicians in prioritizing andlocatingfield service customers.
- Coordinates contact with technicians to support parts availability and parts orders,timelycompletion of work orders, and development of work schedules.
- Interacts with individual and commercial equipment customers and with company Product Support leadershipregardingservice status.
- Conduct annual performance reviews for assigned operationalunit.
- Investigate & document events ofwork-relatedInjury and/or property damages.
- Maintain effective work,vacationand training scheduled for assigned staff.
- Submitaccuratetime records related to work performed and/or hours worked.
- Respond to customer inquiries related to service.
- Able toworka flexible schedule, including nights, weekends and on-call hours asrequired.
- Must be able to travel asrequiredfor meetings and training (less than 15%).
- May have to lift up to 25-30 pounds on occasion.
- May work in an environment where hazards are present.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
- Other duties as assigned.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- High school diplomarequired, college and/or technical education preferred.
- Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer factory training preferred.
- Five or more years ofprevioushands-on equipment diagnostics and advanced troubleshooting experience working on construction equipment, including Caterpillar, JLG, Genie, and Allied.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Ableto learn and understand computer systems quickly.
- Demonstrated professionalism, integrity, adaptability and a strong customer service focus.
- Sense of urgency and self-initiative, and the personal drive for success.
- Excellent communication skills.
WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
WHAT SETS US APART
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Oct 30, 2026 02:45 PM