What are the responsibilities and job description for the Rental General Mechanic position at Thompson Machinery?
About Us
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing, repairing, and preparation of rental equipment including Caterpillar, JLG and Genie scissors and boom lifts along with other brands in the Cat Rental Store Fleet. This is a skilled technician position working largely independently with guidance from supervisors or service mentors. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.
Essential Duties & Responsibilities
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
EDUCATION & EXPERIENCE
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
Listing is current as of Jul 24, 2026 09:45 PM
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
The Rental General Mechanic/Service Shop Technician position is responsible for diagnosing, servicing, repairing, and preparation of rental equipment including Caterpillar, JLG and Genie scissors and boom lifts along with other brands in the Cat Rental Store Fleet. This is a skilled technician position working largely independently with guidance from supervisors or service mentors. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.
Essential Duties & Responsibilities
- The Rental General Mechanic/Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures.
- Works with mechanical, hydraulic, and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment.
- The position is responsible for high quality repair service on rental equipment and engines, responding to customer needs in a positive, safe, and timely manner, and ensuring maximum value for work is performed.
- Possess and maintain a current, valid state driver’s license. CDL may be required for some positions.
- Able to work standard five-day work schedules, including daily and weekly overtime hours, and occasional weekend hours as required.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
- May work in situations where hazards may be present
- Other duties as assigned
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
EDUCATION & EXPERIENCE
- Gas and diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred. High school diploma or equivalent required.
- Two or more years of previous hands-on equipment and/or engine experience, diagnostics and troubleshooting experience working with rental equipment.
- Must be able to communicate via email effectively and efficiently (MS Outlook, Word, Excel, etc.)
- Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software and/or technologies.
- Must possess a complete set of basic mechanical hand tools, including drives, sockets, and wrenches.
- Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
- Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
- Excellent communication skills.
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Listing is current as of Jul 24, 2026 09:45 PM