What are the responsibilities and job description for the Field Service Paver Technician - Construction Equipment position at Thompson Machinery?
Field Service Paver Technician
About Us
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
As a Paver Field Service Technician with Thompson Machinery, you’ll be out in the field working hands‑on with Caterpillar paving equipment such as asphalt pavers, screeds, and rollers. Your day will involve traveling to customer job sites, diagnosing and fixing equipment issues, performing routine maintenance, and helping keep machines running safely and efficiently. You’ll work independently, use your troubleshooting skills, and communicate directly with customers about what their equipment needs. You’ll also complete service reports and follow safety standards, all while representing Thompson Machinery in a professional and customer‑focused way.
Essential Duties & Responsibilities
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
EDUCATION & EXPERIENCE
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
About Us
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
What You Will Do
As a Paver Field Service Technician with Thompson Machinery, you’ll be out in the field working hands‑on with Caterpillar paving equipment such as asphalt pavers, screeds, and rollers. Your day will involve traveling to customer job sites, diagnosing and fixing equipment issues, performing routine maintenance, and helping keep machines running safely and efficiently. You’ll work independently, use your troubleshooting skills, and communicate directly with customers about what their equipment needs. You’ll also complete service reports and follow safety standards, all while representing Thompson Machinery in a professional and customer‑focused way.
Essential Duties & Responsibilities
- Diagnose, troubleshoot, and repair CAT paving and compaction equipment including asphalt pavers, rollers, and related systems
- Perform preventive maintenance and inspections on paving equipment in accordance with CAT and Thompson Machinery standards
- Troubleshoot diesel engines, hydraulic systems, electrical systems, and emissions components
- Use Caterpillar ET, service manuals, and diagnostic software to identify and resolve issues
- Complete work orders, service reports, and inspection documentation accurately and timely
- Communicate clearly with customers regarding equipment conditions, repair recommendations, and PM needs
- Operate service trucks, tooling, and diagnostic equipment safely and responsibly
- Maintain a clean, organized service vehicle and job site
- Follow all Thompson Machinery and Caterpillar safety policies and procedures
- Participate in ongoing Caterpillar and OEM training as required
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications
EDUCATION & EXPERIENCE
- High school diploma or GED (technical degree preferred)
- 3 years of experience working on heavy equipment; paving or asphalt equipment experience strongly preferred
- Strong knowledge of diesel engines, hydraulics, electrical systems, and powertrain components
- Ability to read and interpret service manuals, schematics, and technical instructions
- Valid driver’s license with ability to maintain DOT requirements (if applicable)
- Ability to work independently in a field service environment
- Strong troubleshooting, time management, and customer service skills
- Previous Caterpillar dealer experience
- Experience with CAT paving products (AP series pavers, screeds, rollers, etc.)
- CAT ET diagnostic experience
- Welding, fabrication, or advanced hydraulic troubleshooting experience
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs