What are the responsibilities and job description for the Technology Support Coordinator position at Thompson Machinery - Caterpillar?
Technology Support Coordinator
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Technology Support Specialist is responsible for coordinating and scheduling of Product Link service and repairs. Assists technicians with locating jobsites and appropriate equipment. Maintains contact with customers and technicians to support parts orders, work order entry and work schedules.
Assists in providing administrative support to department staff members, including coordination of service documentation and personnel related issues with the Condition Monitoring Supervisor. Performs data entry for service work orders, directs communications (email, phone, radio, etc.) and supports all areas of condition monitoring operations as needed. Interacts with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Technology Support Specialist should be able to read and interpret technical information. The position is responsible for responding to customer needs in a positive, safe and timely manner, and for ensuring maximum value of the work performed.
- Coordinates resources and technician schedules.
- Maintains effective work, vacation, and training schedules for assigned technicians.
- Processes repair parts orders and parts returns.
- Open and perform maintenance on work orders and segments.
- Close work orders on a timely basis.
- Schedule service for customer equipment.
- Use the Dealer’s business system to extract customer and equipment history.
- Perform data entry for assigned operational unit.
- Review and process warranty documentation for assigned operational unit.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- High School Diploma (or equivalent) required.
- Three or more years of relevant experience desired.
- Technical English language skills required. Ability to write routine reports and effective correspondence.
- Able to communicate effectively with customers and employees of the organization.
- Able to calculate figures and amounts such as averages, percentages, shop math.
- Able to organize, pursue, and complete projects.
- Able to understand the basic dynamics of equipment operation and design.
- Able to use basic computer systems and programs, including Microsoft Excel, Word, and Outlook; and must be able to develop functional ability in the use of proprietary software.
- Functions effectively in a team-oriented, collaborative environment.
- Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
- Maintain a good attendance record.
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
WHAT SETS US APART
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.