Life & Annuity Customer Support - US

Job Description

Essential Job Functions:

• Support business process improvement projects to enhance customer and client experience.
• Collaborate with cross functional teams to ensure project success.
• Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas.
• Lead training efforts in support of business operations, including the development of comprehensive training plans and the delivery of training sessions on core DXC systems and processes.
• Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Performs additional responsibilities as needed to support business goals and operational excellence.
  
  

Mandatory Requirements

• High School diploma required (diploma/transcripts will be required)
• Minimum 2 years of customer service experience in the life insurance and/or annuities fields
• Familiar with business process services, including analyzing workflows and suggesting improvements.
• Effective verbal and written communication skills, with the ability to convey information to diverse audiences.
• Basic intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions.
  
  

Preferred Qualifications

• DXC core system knowledge; wmA, AWD/Chorus, cmA, etc.
• Proficient in Microsoft Office products, with the ability to create detailed process flow diagrams
  
  

Work Environment

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• This position is fully remote within the United States only
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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