What are the responsibilities and job description for the Rental Dispatcher position at Thompson Machinery - Caterpillar?
Dispatcher
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Dispatcher will be responsible for coordinating the dispatch operations of the company. They will be responsible for ensuring that all dispatching activities are carried out efficiently and effectively. This will include local Rental Store deliveries, branch to branch transfers, and Heavy Rents deliveries and transfers. The Dispatcher will report directly to the Dispatch Manager.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Communicating with customers and ensuring that their needs are met.
- Responsible for ensuring that all equipment is dispatched in a timely manner and that all equipment is returned in a timely manner.
- Ensure the dispatch activities follow all company policies and procedures.
- Manager employee workload to ensure all shifts are covered.
- Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- May have to lift up to 25-30 pounds on occasion.
- May work in an environment where hazards are present.
- Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.
- Other duties as assigned.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- Bachelor’s degree preferred but not required
- Knowledge or experience within the rental industry
- Previous dispatching experience
- Experience representing industry leading high-value, high-tech construction, and earthmoving machinery
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Strong business acumen
- Strong written and verbal communication skills
- Ability to stay well organized
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
WHAT SETS US APART
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.