What are the responsibilities and job description for the Assistant General Manager - The Delegate position at Thompson Hospitality?
Overview
Thompson Hospitality is seeking a motivated and service-driven Assistant General Manager to join our team at The Delegate Restaurant! In this hands-on leadership role, you’ll partner with the General Manager to oversee daily operations, develop and support team members, and deliver an exceptional guest experience. If you’re passionate about hospitality, thrive in a fast-paced environment, and are ready to make an impact while growing your leadership career, we’d love to have you join the Thompson Hospitality team!
Responsibilities
At The Delegate, we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Don’t forget the rooftop patio with an expansive view of the city.
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.
Thompson Hospitality is seeking a motivated and service-driven Assistant General Manager to join our team at The Delegate Restaurant! In this hands-on leadership role, you’ll partner with the General Manager to oversee daily operations, develop and support team members, and deliver an exceptional guest experience. If you’re passionate about hospitality, thrive in a fast-paced environment, and are ready to make an impact while growing your leadership career, we’d love to have you join the Thompson Hospitality team!
Responsibilities
- Manage daily restaurant operations, overseeing both kitchen and front-of-house activities to ensure a seamless and exceptional dining experience for our guests.
- Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team that delivers top-notch service.
- Ensure exceptional service standards are met, and consistently seek ways to exceed guest expectations, resulting in high levels of guest satisfaction.
- Manage budgets, control costs, and implement strategies to optimize profitability while maintaining quality and service standards.
- Maintain strict adherence to health, safety, and quality standards, ensuring the well-being of guests and staff.
- Generate reports on key performance indicators and provide regular updates to upper management.
- Requires 50–55 hours per week, including evenings and weekends as business needs dictate.
- Proven leadership and managerial experience within the restaurant industry.
- Strong communication and problem-solving skills.
- In-depth industry knowledge and financial acumen.
- Customer-focused mindset with the ability to adapt to changing needs.
- Use hands and arms to operate reservation systems and phones.
- Clear verbal communication skills and ability to interact with guests in a busy environment.
- Ability to remain calm and composed while multitasking in a fast-paced setting.
- Flexibility to work nights, weekends, and holidays as needed.
- Ability to stand and walk for extended periods during scheduled shifts
- Frequent bending, reaching, stooping, and lifting
- Ability to lift and carry items weighing up to 40–50 pounds
- Tolerance for exposure to heat, steam, noise, and kitchen equipment
- Ability to operate standard restaurant equipment safely
- Quick response to operational needs and emergency situations
- Comprehensive Health/Dental/Vision coverage
- Generous Paid Time Off
- 401(k) with a 4% company match
- Short and Long-Term Disability coverage
- Tuition Reimbursement program
- Employee Referral Program
- Pet Insurance
- Discounts: Hotels, Travel, Tickets, Restaurants
- Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school
At The Delegate, we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Don’t forget the rooftop patio with an expansive view of the city.
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.