What are the responsibilities and job description for the Supervisor - Norfolk State University position at Thompson Hospitality Corporation?
Join our team as a Supervisor at Norfolk State University! As a supervisor in our college dining facility, you'll lead front-of-house operations, ensuring exceptional dining experiences for our campus. You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency. If you're passionate about hospitality and detail-oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team.
Responsibilities
- Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.
- Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.
- Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.
- Conduct training for new and current employees on safety, service protocols, and job-specific tasks.
- Ensure compliance with food safety, health, and university policies for a safe dining environment.
Qualifications
- Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.
- Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.
- Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.
- Aptitude for problem-solving, decision-making, and maintaining smooth operations.
- Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.
Who We Are:
Norfolk State University is a historically Black university located in Norfolk, Virginia, USA. Established in 1935, it has a strong commitment to providing accessible and quality higher education to African American students. Norfolk State offers a wide range of undergraduate and graduate programs, focusing on academic excellence, research, and preparing students for leadership roles in their communities and beyond.
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.