Housekeeping Supervisor - AmishView Inn & Suites

Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Position Summary

The Housekeeping Supervisor will assist the Housekeeping Manager with all housekeeping and laundry operations to ensure that the highest quality standards are met for this award-winning hotel property and room cleanliness. Must have a proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Possess the ability to train, develop, coach and retain employees with a focus on maintaining a healthy culture and keeping morale high. Supports hotel operations across all departments in assuring exceptional guest experience at all touch points.

Essential Duties and Responsibilities

• Supports and helps maintain excellent cleanliness standards and guest service across departments.
• Assists with training, coaching and holding team accountable to maintain hotel policies and standards with an emphasis on mentoring team members.
• Encourages and demonstrates positive morale characteristics and relationships for all company staff and vendors following the Company Mission Statement and Core Tenets.
• Flexible schedule to assist with covering different shifts as needed, including weekends, holidays, special events and staff shortages.
• Ability to work across all departments and “get your hands dirty” when situations require it.
• Support and provide assistance with interviewing and hiring staff.
• Assist with creating department schedule to ensure efficiency, productivity and quality to provide the best guest service experience possible.
• Maintain an organized working environment where work schedules are posted in a timely manner, checklists are regularly followed, consistency in policy & procedure is maintained, safety information is readily available to staff, ordering guidelines are followed, and communication with team is thorough.
• Ability to assist with and facilitate the physical set up of meeting rooms and special events held at the hotel.
• Provides constructive input from guest comments to foster process improvement within the hotel.
• Resolves all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
• Communicate staff issues and needs to the Housekeeping Manager. Assists with forming positive and fair solutions to these issues to maintain a healthy and happy workplace.
• Co-Lead and develop agendas for department meetings and positively contribute to other meetings across departments.
• Provide input on controlling costs on an ongoing basis utilizing internal resources as needed, managing payroll, physical inventory process, and minimizing turnover.
• Ability to follow excellent safety and emergency procedures and act upon them as the central point of contact including SDS and OSHA standards; protective safety equipment and safety training as directed.
• Safeguard confidential information concerning co-workers or business activities.
• Perform daily administrative tasks using workplace technology, including managing schedules, reviewing and editing timesheets, and handling purchasing.
• Excellent written and verbal English communication skills required; conversational or fluent Spanish preferred but not required.
• Performs and assists with other duties and responsibilities set forth by the Hotel Management Team.