What are the responsibilities and job description for the Host/Hostess - Non-Tipped Rotation - Smokehouse at Plain & Fancy Farm position at Thomas E?
Serving Lancaster County Since 1929!
Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.
Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.
Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.
What we expect from you:
- A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
- Self-starter who owns the responsibilities of the role.
- A commitment to show up on time for every shift - ready to work hard alongside your team members.
- Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!
Here’s what we offer to you:
- Competitive pay.
- Excellent benefit package and employee perks.
- Ability to earn unlimited employee referral bonuses.
- Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
- A “work-to-live” not a “live-to-work” workplace!
Our Mission: Make people feel valued.
Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!
Position Summary
The Smokehouse BBQ and Brews Host/Hostess is responsible for the warm friendly immediate greeting of the guest. Seats and presents menus to guests in a friendly, professional, and quick manner for the part-time position.
Essential Duties and Responsibilities
- Greeting and seating guests, presenting menus to guests, informing them of special menu items
- Treating guests in a manner to ensure their complete satisfaction
- Taking names on a waiting list
- Running the floor plan board
- Observing tables and keeping track of clean, dirty, and occupied tables
- Taking guest information and quoting wait time to guests accurately when tables are not immediately available
- Cleaning, organizing, and stocking menus at host area
- Answering phone and answering questions concerning the menu and restaurant
- Interacting with guests coming in and as they leave, ensuring a positive dining experience
- Filling to go orders, if applicable
- Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Must be 16 years of age
- Display positive, professional and enthusiastic attitude
- Excellent communication skills (verbally interacts with management, servers, team members and guests)
- Must be able to read, write, and determine wait time based on company’s procedures
- Ability to work under pressure in fast paced environment
- Teamwork oriented
- Strong organizational skills and ability to multi-task
- Knowledge of workplace safety and emergency procedures
- Thoroughness and attention to detail
- Must visually scan restaurant for clean, unoccupied tables
- Time management
- High degree of quality in all work produced