What are the responsibilities and job description for the Experienced Automotive Service Advisor position at Thomas' Auto Repair?
Thomas’ Auto Repair is looking to add an experienced Service Advisor to our team.
This is an important front-of-house role within our shop, responsible for guiding customers through the service and repair process while keeping communication flowing between our customers, technicians, and the rest of the team.
We’re looking for someone who already understands what it takes to provide a high level of customer service in a busy, professional environment. Previous automotive service experience is strongly preferred, although candidates with significant experience in customer service, sales, or a similar service-based environment are encouraged to apply.
The Role
As a Service Advisor, you’ll be responsible for managing the customer experience from the initial appointment through vehicle pickup.
Your day will include:
- Greeting customers and managing incoming calls and texts
- Scheduling appointments and helping manage workflow
- Listening to customer concerns and accurately documenting vehicle needs
- Working closely with technicians throughout the repair process
- Reviewing inspection results and technician recommendations
- Building and presenting repair and maintenance estimates
- Clearly explaining recommendations and helping customers prioritize their vehicle’s needs
- Maintaining communication with customers throughout the day
- Following up on estimates, declined work, and future service needs
- Coordinating vehicle pickup and processing payments
- Handling customer questions or concerns professionally
- Supporting the day-to-day organization and operation of the front office
More Than Writing Repair Orders
A great Service Advisor does more than answer phones and prepare estimates.
You’re responsible for building trust with the customer, understanding their needs, communicating the value of the work being recommended, and helping the shop operate efficiently.
We’re looking for someone who is comfortable taking ownership of the customer relationship, managing multiple priorities, and confidently having conversations about repairs, maintenance, pricing, and scheduling.
About Thomas’ Auto Repair
Thomas’ Auto Repair is an established independent repair shop focused on providing high-quality automotive service and building long-term relationships with our customers.
We believe great automotive service starts with great communication. Our customers should understand what their vehicle needs, why it needs it, and what their options are.
We offer a close-knit, team-oriented environment where technicians and advisors work together, communication matters, and everyone takes pride in providing a professional experience.
We’re looking for someone who wants to bring their experience to a shop where they can take ownership of their role, build lasting customer relationships, and become an important part of the team.
Schedule:
Tuesday–Friday: 7:30 AM–5:30 PM
Saturday: 7:30 AM–1:30 PM
No holidays
If you have experience in automotive service advising—or a strong background in customer service and sales that translates to this type of role—we’d like to hear from you.
Apply today to start the conversation.
Keith Thomas
(802)345-3609
Thomasautomarine@gmail.com
Pay: From $55,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $55,000