What are the responsibilities and job description for the Account Manager position at THK Rhythm?
THK Rhythm North America is needing a Sales & Marketing Account Manager. This candidate must be bilingual in English/Japanese.
POSITION SUMMARY
This salaried exempt position will report directly to the Sales & Marketing manager.
MAJOR DUTIES AND RESPONSIBILITIES
- Manage Sales Passenger Car OEM & Tier 1 accounts, service, and customer support
- Build and maintain positive customer relationships, collect customer feedback, and persuade customers to purchase or specify THK products.
- Solve customer issues and resolve conflicts.
- Ensure timely and effective solutions to our customer’s needs.
- Represent THK professionally and reinforce a positive impression to all customers
- Prepare presentations and conduct sales calls on Passenger Car OEM & Tier 1 customers
- Establish and maintain customer contacts and is the primary liaison for customer requests
- Facilitate teamwork in studying, evaluating and preparing customer proposals
- Responsible for all product related commercial interface with customer, including quotations, volume pricing, and funding negotiations
- Analyze, research and share current and future program planning, such as current and future program sales status, customer market trend, next program and customer news and vehicle information
- Build and maintain strong, long-lasting customer relationships
- Investigate and resolve technical questions and warranty appeals which require special attention or on-site visits
- Communicate and report the progress of sales initiatives to THK management
SKILLS/QUALIFICATIONS
- Knowledge of the Passenger Car Industry, customers and products
- Experience and relationships with U.S O.E.M and/or Tier 1 customers preferred
- Strong negotiating skills with solid technical aptitude utilizing high levels of logic and integrity
- Required to demonstrate a sense of urgency with a strong desire to succeed
- Excellent communication skills (written, verbal, presentation)
- Excellent PC skills – Word, Excel, PowerPoint, Outlook
- Strong technical and analytical skills to support data investigation and analysis
- Ability to investigate product issues and resolve with customers
- Strong organizational skills, time management, and prioritization skills
- A self-starter, independent thinker, highly motivated and hardworking
- Technical/sales skills, including negotiating, and professional appearance along with ability to travel efficiently
- Superior interpersonal skills including rapport with internal and external customers
- Team player with positive attitude.
REQUIREMENTS
- Bachelor’s degree or equivalent experience required. Technical field experience desired
- Ability to travel limited amount to local area and Canada to accomplish job duties
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Human Resources Assistant. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit for eight hours, talk, and hear.
- The employee is required to perform repetitive motions.
- The employee frequently is required to walk, use hands to feel or handle, and to reach with hands and arms.
- The employee is occasionally required to sit and climb.
- The employee must occasionally lift up to 25 lbs.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee is required to input data using a computer keyboard, calculator, adding machine, and telephone key pad for six to eight hours
- The employee is required to operate a motor vehicle for company purposes.
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