What are the responsibilities and job description for the Account Manager position at Shaw Industries Group, Inc.?
Job Title
Account Manager
Position Overview
Shaw Industries, a global leader in flooring brands and accessories, seeks an Account Manager (AM) to drive performance and market share within a designated dealer base. Successful candidates will possess a deep understanding of customer needs, Shaw’s sales processes (virtual and in-person), brand & product knowledge, selling strategies, and customer service. This role is an entry-level sales role and offers opportunities for growth and development within Shaw’s salesforce.
Position Overview:
Account Success Managers play a critical role in driving the success of Shaw Industries by leveraging deep product knowledge, effective sales strategies, and exceptional customer service within their assigned territory. They serve as trusted advisors to customers, consistently delivering accurate information and solutions while fostering strong relationships. This role is responsible for growing business, maintaining operational excellence, and maximizing selling opportunities through proactive engagement and strategic account management.
Account Success Managers play a critical role in driving the success of Shaw Industries by leveraging deep product knowledge, effective sales strategies, and exceptional customer service within their assigned territory. They serve as trusted advisors to customers, consistently delivering accurate information and solutions while fostering strong relationships. This role is responsible for growing business, maintaining operational excellence, and maximizing selling opportunities through proactive engagement and strategic account management.
Key Responsibilities:
- Drive Growth: Increase sales volume, market share, and product penetration within assigned accounts by aligning efforts with divisional goals and objectives.
- Build Relationships: Develop and maintain strong partnerships with customers, Territory Managers, Regional Vice Presidents (RVPs), and Divisional Vice Presidents (DVPs) based on trust, service, and integrity.
- Understand Customer Needs: Actively listen and learn about dealer operations to provide tailored recommendations, solutions, and product insights.
- Achieve Sales Targets: Meet or exceed sales goals and activity metrics as defined by the National Inside Sales Manager.
- Collaborate Strategically: Work closely with Territory Managers and RVPs to execute strategic initiatives, support promotions, and stay informed on market trends.
- Promote Product Lines: Sell and promote all residential product labels—including Shaw Floors and Philly Commercial—while educating customers on features and benefits.
- Maintain Expertise: Demonstrate comprehensive knowledge of residential product offerings and related flooring solutions.
- Execute Sales Activities: Conduct daily sales calls to existing customers with a focus on rolls, carpet quantities, samples, displays, cushion, adhesive, and related products.
- Monitor Market Conditions: Maintain awareness of competitive activity and market dynamics within the assigned territory.
- Report and Analyze: Prepare periodic sales reports detailing performance, market conditions, and product needs. Analyze sales data to identify trends, set goals, and assist dealers in driving growth.
Core Competencies
- Deliver Compelling communication
- Demonstrate Good Judgement
- Build Customer Satisfaction
- Innovate
- Build Trusting Relationships
Position Requirements
- High School Diploma/GED required. Associate degree or higher education preferred.
- 2 years of sales experience or B.S. in Marketing or related field.
- Ability to learn Salesforce, and other Shaw systems necessary for the position.
Hours 8:00 am – 5:00 pm
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Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.