Information Specialist I

SUMMARY:  
Under direct supervision, the Information Specialist I provides essential communication and clerical support within the Court, ensuring adherence to policies and procedures. This role involves informing the public, scheduling court proceedings, managing case information, and performing related duties requiring knowledge of court processes, customer service skills, and discretion.

ESSENTIAL FUNCTIONS:
•    Responds to inquiries from the public, attorneys, and other agencies regarding court information and procedures.
•    Coordinates the scheduling of court proceedings and maintains court calendars for each assigned judge.
•    Audits cases for necessary information.
•    Directs parties to courtrooms and provides counter service.
•    Disseminates information regarding Court policies and procedures to public at counter.
•    Assigns and notifies House Counsel of proceedings
•    Tests case management systems and reports issues.
•    Records information in court files and generates court documents.
•    Updates account information, including arrearage calculations.
•    Enters and updates data in court computer systems.
•    Initiates inquiries to appropriate departments.
•    Maintains daily statistical data.
•    Performs other duties as assigned.

QUALIFICATIONS, LICENSES AND CERTIFICATIONS: 
•    High School graduation or its equivalent.
•    Two (2) years of clerical experience.
•    Experience using MS Word, Excel, Outlook and relevant software and systems.
•    Experience commensurate with the job that demonstrates the required skills and competencies may be considered in lieu of education requirement(s).

KNOWLEDGE, SKILLS AND ABILITIES:
•    Proven ability to exercise sound judgment and maintain confidentiality.
•    Ability to work with a diverse population.
•    Ability to apply rules to specific situations for effective problem-solving.
•    Strong communication and interpersonal skills to explain court procedures to diverse individuals.
•    Ability to remain calm and effective in stressful situations.
•    Ability to build and maintain positive working relationships.
•    Proficiency in operating office equipment.
•    Ability to understand and follow instructions.
•    Effective time management and organizational skills.

PHYSICAL REQUIREMENTS:
•    Must be able to lift 25 lbs.

ADDITIONAL REQUIREMENTS:
•    Successful completion of criminal and IV-D background check and fingerprinting.
•    Applicants must be legally authorized to work in the U.S.

The above statements describe the general nature and level of work performed by employees assigned to the title.  Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description.  Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.