What are the responsibilities and job description for the ServiceNow Administrator position at Thinklabs LLC?
Position: ServiceNow AdministratorLocation: Durham, NC (Onsite)Type: C2C/W2Experience: 6–12 yearsVisa Type: H1B/GC/USCJob Summary:We are hiring a strong ServiceNow Administrator with hands-on experience managing ITSM modules, workflows, catalog items, and platform configuration in enterprise ServiceNow environments.Key Responsibilities:Perform daily admin and configuration tasks on the ServiceNow platformManage and customize ITSM modules (Incident, Problem, Change, CMDB, Knowledge)Create and maintain workflows, UI policies, business rules, forms, catalog itemsManage user roles, ACLs, and access controlSupport platform upgrades, integration tasks, and troubleshootingEnsure system reliability and compliance with ITSM processesRequired Qualifications:6–12 years of ServiceNow administration experienceStrong hands-on work with ITSM modulesExperience with workflows, catalog, scripting, and configurationUnderstanding of integrations, MID servers, REST/SOAP APIsServiceNow Admin Certification preferred
Salary : $75 - $120