What are the responsibilities and job description for the Senior ServiceNow Administrator position at AgreeYa Solutions?
Job Details
AgreeYa is a global Systems Integrator and is seeking an experienced ServiceNow Administrator to join our growing team. We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration. The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.
Experience Required:
Required experience in General admin/operations support functions:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Service Level Management
- Asset Management
- Based on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluations
- Act as an escalation point for ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.
Skill Required:
- Perform application and end user support as required; perform SME ServiceNow customer support
- Monitor IT ServiceNow emails and Incident tickets requesting technical assistance
- Submit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDB
- Implement assigned Change Requests
- Change Management operations support for ServiceNow
- Administrative and operations support for ServiceNow suite of services. Planning and design of new applications and configurations implemented
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $50