What are the responsibilities and job description for the Product Manager position at ThinkBeyond Inc?
Summary
Own and improve how Mailchimp Customer Success teams operate across Salesforce and related tools, ensuring a smooth and effective end-to-end customer experience.
Scope
- Fully dedicated to Mailchimp Customer Success end-to-end work
- Own and manage the Salesforce backlog for ongoing Customer Success and Customer Care operations
- Support fourth-quarter Customer Success initiatives and requests that impact the end-to-end customer experience
- Collaborate cross-functionally with High Availability engineering teams and Customer Success Product and Development teams
Skills and Tech Stack
Must-have
- Working knowledge of the Salesforce platform (functional understanding; deep administration or development not required)
Strongly Preferred
- Experience with third-party tools such as Chili Piper, Gainsight, and Customer Success workflow tools
- Strong cross-functional collaboration skills with the ability to:
- Own and prioritize a backlog
- Drive alignment across teams
- Make independent scoping and prioritization decisions
- Strong understanding of end-to-end customer experience, with the ability to operate as a true Product Manager (not just a coordinator)
Nice to Have
- Familiarity with BigQuery, especially for understanding upstream data flows into Salesforce
Salary : $40 - $50