Esme Hotel Lobby Attendant

Job Summary

The Housekeeping Lobby Attendant is responsible for ensuring the cleanliness, safety, and overall guest satisfaction in the hotel lobby and public areas. This role involves regular cleaning, guest interaction, and supporting hotel staff in maintaining a pleasant and comfortable environment for guests.

Key Responsibilities

• Lobby and Public Area Cleaning:
• Clean and sanitize the hotel lobby, including floors, walls, furniture, and décor.
• Ensure that public restrooms are clean, well-stocked with necessary supplies, and presentable.
• Dust and wipe down surfaces such as tables, counters, and shelves in the lobby.
• Clean glass doors, windows, and any other lobby features, ensuring they remain spotless.
• Vacuum carpets, sweep and mop floors, and remove any trash from the lobby and public spaces.
• Guest Assistance:
• Greet and interact with guests in a friendly, helpful manner, providing assistance as needed.
• Assist guests with inquiries related to hotel services, facilities, or local attractions.
• Respond to requests for extra amenities, such as additional towels or toiletries.
• Provide a courteous and professional service to all guests, ensuring a positive impression of the hotel.
• Safety and Maintenance:
• Monitor the lobby for safety hazards or cleanliness issues, reporting them to the housekeeping or maintenance departments.
• Ensure the lobby area is clutter-free and organized at all times.
• Check public areas for damages and ensure repairs are reported to the relevant departments.
• Stock and Inventory:
• Ensure that housekeeping supplies, including cleaning products and guest amenities, are stocked and available.
• Replenish paper towels, soap, toilet paper, and other supplies in public restrooms as needed.
• Assist in organizing storage areas for cleaning supplies.
• Guest Comfort and Experience:
• Ensure that the lobby is welcoming and well-maintained to enhance the guest experience.
• Address guest concerns or complaints in a timely and professional manner.
• Assist with special requests, such as arranging for extra seating or assisting with luggage.
• Coordination with Other Hotel Departments:
• Work closely with the housekeeping, front desk, and maintenance teams to ensure guest needs are met and the property is in top condition.
• Communicate any issues or feedback from guests to the appropriate team members.

Skills and Qualifications:

• Customer Service: Excellent communication and interpersonal skills to interact with guests in a friendly and helpful manner.
• Attention to Detail: Ability to perform cleaning tasks to a high standard and maintain an organized space.
• Physical Stamina: Capable of standing, walking, bending, and lifting for extended periods.
• Time Management: Ability to prioritize tasks efficiently and complete duties in a timely manner.
• Problem-Solving: Ability to address and resolve minor guest concerns quickly and professionally.
• Teamwork: Able to work effectively with other hotel staff to maintain a high level of guest satisfaction.
  
  

Education and Experience:

• High school diploma or equivalent preferred.
• Previous experience in housekeeping, cleaning, or customer service is a plus but not required.
  
  

Working Conditions:

• Ability to work in a fast-paced environment.
• Some physical labor involved, including lifting light objects, bending, and standing for extended periods.
• Shifts may vary and may include nights, weekends, and holidays.
  
  

This role plays a key part in ensuring that guests have a positive first impression of the hotel and enjoy a clean and comfortable environment throughout their stay.