What are the responsibilities and job description for the Mid-Level IT Systems Administrator position at Think Connected?
Position Summary
Location: San Francisco, CA (in-office)
Employment: Full time
Experience: 3–5 years in MSP / multi client support
Highly Competitive Salary, Commensurate with experience
Company Description
Think Connected, established in 2005, is a full-service MSP headquartered in San Francisco, providing services throughout the Bay Area and nationwide. We strive to enable organizations to focus on their core competencies by managing their IT infrastructure with efficiency and expertise. Known for delivering value and fostering long-term client relationships, our mission is to provide responsive IT services that build trust and credibility. We are committed to empowering businesses with reliable and innovative technology solutions.
Role Description
This is a full-time, on-site role for a Mid-Level IT Systems Administrator located in San Francisco, CA. The IT Systems Administrator will oversee the day-to-day management, monitoring, and maintenance of IT systems and networks. Responsibilities include troubleshooting and resolving technical issues, providing technical support to end-users, implementing system upgrades, and ensuring optimal system performance. You’ll own tickets and small projects end‑to‑end, frequently context‑switching across Microsoft 365 administration, Windows and macOS endpoint support, Meraki networking, and RMM‑driven maintenance. You’ll also be asked to think several steps ahead - defining a clear plan, validating assumptions, and communicating progress along the way.
What You'll Do
- Provide frontline and escalated support for Windows and macOS endpoints, productivity apps, and line‑of‑business tools.
- Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene).
- Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules).
- Use RMM tools for monitoring, patching, and automation; contribute to script libraries.
- Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements).
- Communicate clearly with clients and document all work in the ticketing system (Autotask PSA).
- Follow and improve SOPs/runbooks; maintain environment documentation.
Qualifications
- 3–5 years MSP or multi‑tenant support experience
- Strong Microsoft 365 admin skills
- Experience in System Administration, including installing, configuring, and maintaining Server operating systems and software
- Proficiency in Network Administration, focusing on network setup, security protocols, and performance monitoring
- Strong skills in providing Technical Support and Troubleshooting for software, hardware, and network-related issues
- Solid understanding of broader Information Technology principles, infrastructure management, and industry best practices
- Critical thinking and multi‑step problem‑solving ability
- Ability to collaborate effectively in a team environment
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience
Nice to Have
- SIEM platforms (Log360 Cloud, Sentinel)
- Intune and Azure AD/Entra ID experience
- macOS MDM (Jamf/Kandji/Mosyle)
- VOIP administration (Genesys, GoTo, 8x8)
- Backup platforms (Veeam, ShadowProtect)
- Scripting (PowerShell/bash)
- Relevant certifications such as CompTIA Network , CompTIA Security , or Microsoft Certified Systems Administrator (MCSA)
Benefits & Perks
- Health, dental, and vision insurance
- Matching 401(k)
- Paid time off and company holidays
- Performance‑based bonuses