IT Systems Administrator - IT Dept.

Job Overview

Are you the type of person who enjoys continuously learning and sharing ideas with team members? Do you feel an authentic sense of accomplishment when you’ve discovered the root cause of an issue? HealthRIGHT 360’s IT Department is looking for a knowledgeable, organized, and detail-oriented team player with excellent interpersonal skills to support the agency’s network operations. Join our team of dedicated individuals committed to supporting those treating people in need of substance abuse, mental health, and primary care treatment.

The IT Systems Administrator is responsible for provisioning, installation, configuration, operation and maintenance of servers, networking devices, backup/disaster recovery solutions, and computer assets, and assists in managing the agency’s network in collaboration with other members of the Network Operations team. Providing high quality customer service, the position ensures that all IT systems and equipment issues are resolved in a timely manner. This position may require selected candidate to occasionally work outside of normal business hours.

Key Responsibilities

Network Responsibilities: Manages administration, support, and maintenance of Microsoft Windows server infrastructure, including cloud-based solutions (Office 365, Azure, etc.). Configuration and maintenance of backup and disaster recovery solutions. Responsible for maintaining as close to 100% uptime of all network resources as possible. Diagnoses and repairs network hardware and software problems for all departments. Develops and implements policies, procedures and protocols for network and computer maintenance, operation, purchases, and use. Performs special projects assigned by supervisor.

Support Responsibilities: Along with other members of the Network Division, provides desktop support to all staff. Provides servicing, repair, and upgrades for all agency networks and computers. Analyzes and evaluates current and future computer, network, and data needs for agency. Recommends, designs, and implements network projects. Creates, organizes and communicates lessons learned and best practices documentation.

Administrative Responsibilities: Recommends and assists with purchasing of computer and networking hardware and software. Oversees planning, organizing, and coordination of all computer and network-related training. Develops relations with vendors, keeping current on developments in hardware, software, and training. Develops and maintains accurate IT equipment tracking systems.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Required:

• BA or BS in technical field and 3-5 years’ experience or 6-8 years’ work experience in a technical desktop/network support position.
• Working experience administering Windows Server 2008/2012/2016 networks, Exchange 2010/2013/2016, Office 365 and SharePoint.
• Working experience creating and managing virtual servers using Microsoft Hyper-V.
• Working experience with Active Directory, including creating Group Policy.
• Valid CA Driver’s license and vehicle. Frequent visits to our facilities in the San Francisco Bay area, occasional travel to the Santa Clara, San Mateo and Contra Costa sites. 
• Proven project management/requirements gathering experience.
• Working experience managing backup and disaster recovery solutions. 
• Working experience troubleshooting and repairing network, computer hardware and software related technical issues.
• Working experience configuring and installing network operating systems.

We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.