Showroom Senior Sales Associate

Company Description

Thibaut creates beautifully crafted wallpaper, fabric, trim, furniture, and rugs for the interior design community. Established in 1886, Thibaut is the oldest wallpaper company in the US and is widely recognized for its bold use of color and exclusive design. The company has evolved into a design leader with product category and brand expansions, including Anna French and Thibaut Fine Furniture. Thibaut is headquartered in New Jersey with corporate offices in London and flagship showrooms in NYC, LA, Chicago, and Atlanta. All products are created by our in-house design studio and stocked in our state-of-the-art warehouse in North Carolina.

Role Description

We are seeking a Showroom Senior Sales Associate to join our team and play a pivotal role in creating an exceptional customer experience. This position focuses on delivering top-tier service, understanding customer needs, and effectively conveying the value of our products. The ideal candidate is energetic, highly motivated, and committed to driving sales while leaving a lasting, positive impression on every client.

ESSENTIAL FUNCTIONS:

Customer Engagement & Sales

• Provide expert knowledge of product offerings through daily sales activities, ongoing research, and participation in product trainings.
• Greet clients promptly and identify their needs, preferences, budget, and motivations to maximize sales opportunities.
• Suggest alternatives, enhance design concepts, and recommend complementary products when appropriate.
• Conduct engaging showroom tours and product presentations for new clients.
• Manage incoming phone inquiries and assist customers as needed.
• Prospect new clients and actively participate in outreach initiatives to support sales growth.

Order Management & Administrative Duties

• Utilize the weekly reserve report to follow up on orders, making daily calls and sending updates to designers.
• Demonstrate proficiency with the Thibaut operating system and maintain strong computer skills to provide timely, accurate customer service.
• Process customer orders, including entry, payment, delivery updates, and overall order status.
• Communicate regularly with clients to gather feedback and enhance sales capabilities.
• Assist with vetting new accounts and completing manual account set-ups.
• Oversee new collection rotations and applications.

Team Collaboration & Leadership

• Collaborate closely with external sales reps and management to develop strategies that strengthen customer relationships and drive business growth.
• Partner with the showroom manager on outreach, organization, and sales initiatives.
• Serve as acting manager in the absence of the showroom manager.

Qualifications

Skills & Abilities

• Strong understanding of retail sales and customer service principles.
• Proficiency in Microsoft Office Suite or similar software.
• Excellent organizational, multitasking, and communication skills.
• Analytical mindset with the ability to interpret data and identify trends.
• Critical thinking and decision-making skills aligned with company policies.
• Comfortable using computers, phones, calculators, and related technology.
• Ability to stand, walk, and move around the showroom for extended periods.

Education & Experience

• High school diploma or equivalent required.
• 3–5 years of experience in administrative roles, preferably in a showroom or retail environment.
• Proven problem-solving abilities and attention to detail.
• Experience developing and executing strategic plans.
• Familiarity with showroom operations, customer service standards, and administrative processes.