Senior Product Operations Manager

Reports to: Product Operations Director

Department: Operations

Classification: Exempt or Non-Exempt

WHO WE ARE

Thesis is a creative agency that drives design excellence and strategic impact across client programs. We elevate visual output through rigorous craft, innovation, and collaboration across multiple disciplines.

THE JOB

The Senior Product Operations Manager is responsible for executing client-facing Airtable implementations. This role focuses on configuring Airtable to meet client needs while managing the balance between technical and tactical realities. Effective communication and maintaining strong client relationships are essential. The role primarily handles the physical setup of Airtable implementations and requires an advanced understanding of Airtable and software implementation.

AS A PERSON, YOU ARE:

• An expert with a deep understanding of Airtable, including formulas, linked records, automations, interfaces, and integrations.

• Operationally minded, with knowledge of cross-functional agency or business workflows.

• Skilled in system design and process simplification for non-technical teams.

• A proactive problem solver who identifies gaps in tooling or workflow and proposes informed solutions.

• A thought partner to other operational leaders.

• Highly collaborative with builders and producers at all levels.

IN THIS ROLE, YOU WILL:

• Act as the subject-matter expert on Airtable for client projects.

• Train client teams on Airtable setup and workflows for project management.

• Configure Airtable solutions tailored to client needs and business objectives.

• Monitor Airtable's effectiveness for client projects, ensuring alignment with client workflows.

• Provide ongoing support and optimization for client-facing Airtable projects.

• Lead and execute Airtable implementations across multiple teams or departments.

• Design scalable bases that solve complex operational needs across multiple stakeholder groups.

• Create and lead accessible training sessions across departments.

• Draft and maintain best practices and SOPs for Airtable use.

• Collaborate with builders at all levels to problem-solve and find solutions effectively and efficiently.

EXPERIENCE & QUALIFICATIONS:

• 3 years of experience in an Airtable-building role.

• Airtable Builder certification will be required within 1 month of joining the team.

• Advanced understanding of Airtable and software implementation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers and related technology.

• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Travel is not anticipated for this role.

RELATIONSHIPS:

• Reports to the Product Operations Director.

• Highly collaborative with builders and producers at all levels.

• Acts as the subject-matter expert on Airtable for client projects.

VALUES:

• Be Lean, Take Action: Think big, roll up your sleeves, and get the job done. Use process as an engine, not a brake.

• Say What You Mean, Mean What You Say: Connect openly, share ideas honestly, and embrace collaboration without ego.

• Show Up Fully: Bring your whole self to work — your perspective, background, and experiences — and make space for others to do the same.

ENCOURAGEMENT:

We know that experience can show up in many ways. We encourage candidates to apply even if you don’t meet 100% of the qualifications. If you are passionate about strategy, eager to grow, and excited to contribute your perspective, we want to hear from you. We value diversity, equity, and inclusion, and believe the best ideas come from bringing different voices and experiences together. If you’re a strategist who’s eager to learn, share, and innovate, you’ll thrive here.