What are the responsibilities and job description for the Service Technician position at theshyftgroup?
The Service Technician position is responsible for completing consistent, quality service repairs to company and non-company vehicles such as truck, emergency response bodies and chassis, motorhome chassis, and specialty vehicles.
- Complete consistent and quality service repairs oncompany and non-company vehicles such as emergency response bodies and chassis, motorhome chassis, and specialty vehicles
- Document cause and corrections for all repairs
- Learn and retain skills and practices needed to complete assigned duties
- Effectively communicate with customers, providing updates to repairs and answering any relevant technical questions, as requested
- Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required by a particular area
- Perform rework, as needed
- Apply feedback or instructions from Supervisor, as needed
- Complete proper forms and documentation
- Self-check work and inspect prior processes
- Use basic hand, electric, cordless, and pneumatic tools, as required
- Meet service shop goals
- Maintain a clean and safe work area
- Initiate process improvements
- Support 5S in work area
- Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues
- Work in proximity with customers, dealers, and OEMs, as needed
- Solve complex problems with minimal assistance
- Complete reports for travel expenses, as needed
- Other duties as assigned