What are the responsibilities and job description for the Customer Service Representative position at theshyftgroup?
As the Customer Service Representative for Independent Upfitter (An Aebi Schmidt Brand) you will be responsible for managing the full lifecycle of customer orders, including order entry, parts ordering, purchase order submission, invoicing, and ongoing updates throughout the build process. The role responds to customer requests and serves as the primary point of contact for select customers, handling all aspects of their orders from start to finish.
Core Responsibilities:
- Accurately and efficiently track and monitor order status and milestones in ERP systems(s)
- Respond promptly, accurately and professionally to customer inquires
- Order parts using on - line parts manuals, engineering prints, and photographs
- Expedite and follow-up on customer orders
- Coordinate with buyer for special part purchases
- Prepare parts sales quotes
- Process warranty claims, setup warranty codes and determine appropriate code for the claim
- Deny inappropriate warranty claims
- Locate appropriate service center and coordinate repair of truck
- Communicate issue to Technical Engineering support for solution
- Determine and enter vendor chargeback
- Negotiate and reduce invoices
- Communicate warranty concerns to Manufacturing, Engineering, and Sales
- Support warranty meetings with Manufacturing to communicate top warranty issues