Client Partner - Retail

Areas of Responsibilities:

• As a Client Partner, responsible for opening business with new clients across various industries through thorough market analysis to identify trends, opportunities, and maintain consistent opportunity pipelines.
• The role is responsible for stakeholder management by ensuring that the client or prospect involves in their Request for Proposal process.
• The individual is responsible for the creation of proposals and Statement of Work (SoWs), in the process coordinating with different stakeholders, such as the multiple delivery units of , procurement, and legal. She/He performs quantitative analysis to arrive at the win-price recommended including HBU split, and relevant competitor analysis to demonstrate business value to the client and maintain price premium.
• The person in this role creates 'customer map' of named customers with potential / articulated objections to and recommend action, provides supporting analyses needed during negotiation to articulate business value and win the deal at the right price premium.
• In this role, you will be allocated accounts to manage. In collaboration with Service Delivery Units, you will be responsible for mapping business areas for growth within the account. As part of planning, you will leverage the existing client relationships to secure meetings and forge relationships with new customer stakeholders at the C/C-1 level and mine the account via new deals.
• As the face you will be the single point of contact for customer escalations and grievances. Maintain regular contact with customer stakeholders to address pain points and present value propositions. In this role, the individual participates in executive reviews, ensure strategic positioning in presentations, and identify key stakeholders for CSAT to minimize revenue leakage and enhance client satisfaction. Building positive client relationships is crucial for serving as references for prospects.
• As part of the business function of the account, you will oversee the revenue receipt and recognition from the services delivered to the client. You will align with client stakeholders and review account operations periodically to ensure smooth operations.

Experience, Skills and Abilities:

• 10 years of progressive IT professional services sales experience.
• 5 years of recent experience selling Transformation projects and services to

prospective and existing clients.

• Sales experience in retail Industry
• Proven track record of growing portfolio multifold.
• Willingness to travel (as needed) to support new & existing customer opportunities and

relationships.

• Driven and self-motivated with an entrepreneurial spirit and ability to collaborate with

multiple external & internal teams to solve complex business challenges.

• Excellent verbal and written communication in the English language.
• Experience supporting deal structure and pricing with business value analysis;

negotiate prices for proactive bids and proposals.

Education Qualification:

• Bachelor's Degree in Business Administration, Sales Management or an equivalent combination of education and experience.

Equal Opportunity Employer:

Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at our client are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.