What are the responsibilities and job description for the Global Technology Support - Engineer II position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
Qualifications
Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
ITIL certification preferred
Roles and Responsibilities
Strong proficiency in Windows/Mac operating systems and Active Directory administration
Advanced troubleshooting skills for hardware, software, and network connectivity issues
Experience with IT Service Management tools like ServiceNow for ticket management and workflow
Knowledge of network protocols, VPN, wireless networking, and security best practices
Expertise in PC/laptop deployment, imaging, and configuration management
Ability to provide "smart-hands" support in computer rooms, IDF's, MDF's, labs and for physical equipment such as servers, switches, routers, and printers.
Experience with vendor management and coordination
Strong documentation and knowledge base maintenance skills
Excellent verbal and written communication abilities
Proven customer service orientation and problem-solving capabilities
Ability to work independently and as part of a team
Multi-tasking skills with ability to prioritize effectively
Availability for occasional on-call rotation or off-hours support as needed
Proficiency with Microsoft 365 suite and collaboration tools
Physical ability to lift/move equipment up to 35 lbs occasionally
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.
You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.
Qualifications
Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administration
Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
ITIL certification preferred
Roles and Responsibilities
Strong proficiency in Windows/Mac operating systems and Active Directory administration
Advanced troubleshooting skills for hardware, software, and network connectivity issues
Experience with IT Service Management tools like ServiceNow for ticket management and workflow
Knowledge of network protocols, VPN, wireless networking, and security best practices
Expertise in PC/laptop deployment, imaging, and configuration management
Ability to provide "smart-hands" support in computer rooms, IDF's, MDF's, labs and for physical equipment such as servers, switches, routers, and printers.
Experience with vendor management and coordination
Strong documentation and knowledge base maintenance skills
Excellent verbal and written communication abilities
Proven customer service orientation and problem-solving capabilities
Ability to work independently and as part of a team
Multi-tasking skills with ability to prioritize effectively
Availability for occasional on-call rotation or off-hours support as needed
Proficiency with Microsoft 365 suite and collaboration tools
Physical ability to lift/move equipment up to 35 lbs occasionally